Automotive Dealer Sales Jobs

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Automotive Business Development Manager

Nick Mayer Auto Group Dickson, TN

Dickson, TN

Today

$75k - $125k/yr Full time Automotive Bdc Automotive Dealer Business Development

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Job Description

Lead a company Business Development Center for automotive Sales and Service communication across the TN market.

Responsibilities

Recruit, hire, train, coach, and manage the BDC team
Set measurable performance standards for response time, outbound activity, call quality, appointment setting, follow-up, and CRM execution
Run customer activity in VinSolutions CRM and manage workflows in CDK DMS
Act as a player-coach: personally handle leads and customer calls when extra support is needed
Listen to recorded calls and deliver direct, specific coaching
Lead daily team huddles, individual coaching sessions, and performance reviews
Ensure consistent, timely, and professional customer communication
Audit CRM records including notes, tasks, appointments, and lead dispositions for accuracy
Create accountability for missed calls, neglected leads, overdue tasks, canceled appointments, and lost opportunities
Develop campaigns for unsold prospects, inactive leads, missed appointments, declined service, overdue maintenance, recalls, and customer retention
Coordinate with Sales and Service leadership to align appointment capacity and maintain professional customer handoffs
Provide leadership with accurate reporting, performance analysis, and actionable recommendations
Build and maintain the complete Sales and Service BDC operating structure
Document lead-management and customer-communication processes, staffing plans, coverage standards, schedules, and job descriptions
Own recruiting, interviewing, hiring, onboarding, and training programs
Develop call scripts, email and text templates, and follow-up schedules
Track daily, weekly, and monthly performance scorecards
Maintain call-monitoring and quality-assurance processes, plus appointment confirmation and no-show prevention procedures
Ensure CRM accountability and data-quality standards
Build a competitive, positive, performance-driven team culture

Requirements

Minimum 5 years of automotive BDC experience
Proven experience managing or helping build an automotive BDC department
Experience recruiting, hiring, training, and developing BDC representatives
Hands-on familiarity with VinSolutions CRM and CDK DMS
Strong understanding of automotive Sales and Service communication processes
Demonstrated ability to improve appointment volume, show rates, customer retention, and conversion
Experience with call tracking, call monitoring, recorded-call coaching, and performance reporting
Ability to analyze granular data and translate it into specific coaching and process improvements
Strong telephone, written communication, objection-handling, and customer-service skills
Willingness to work directly alongside the team and personally handle leads and calls
Highly organized, competitive, detail-oriented, and accountable

Technologies

VinSolutions CRM
CDK DMS

Compensation

USD 75,000 - 125,000 per year

Location

Dickson, TN (onsite)

Benefits

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Relocation assistance
Vision insurance

Sales BDC performance metrics

Lead-response time
Customer-contact rate
Outbound call, text, and email activity
Appointment-set and confirmation rates
Appointment-show rate
Show-to-sold conversion
Overall lead-to-sale conversion
Unsold-customer follow-up
Lead-source and campaign performance

Service BDC performance metrics

Inbound call-answer and abandonment rates
Service appointment volume
Appointment-booking and confirmation rates
Kept-appointment and no-show rates
Customer-retention campaigns
Declined-service follow-up
Recall and overdue-maintenance outreach
Service-lane capacity utilization
Overall customer communication and experience

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