Bpo Business Development Sales Jobs

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Director of Business Development - Business Process Outsourcing

CONTINENTAL SERVICE GROUP LLC Cheektowaga, NY

Cheektowaga, NY

Today

$100k+/yr Full time Marketing Application Support B2B

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Job Description

Drive net-new revenue growth by selling ConServe’s first-party BPO, customer engagement, customer care, and related enterprise solutions in a consultative, enterprise-focused role.

Responsibilities

Achieve annual new client acquisition and revenue growth quotas.
Develop and execute a strategic business development plan targeting higher education, financial services, utilities, healthcare, and enterprise customer engagement organizations.
Identify, qualify, pursue, and close opportunities across First-Party BPO, customer care, contact center outsourcing, servicing, and customer experience.
Build and maintain relationships with executive decision makers, procurement teams, contracting officers, program managers, customer experience leaders, and operational stakeholders.
Create and sustain a qualified pipeline through prospecting, networking, referrals, conferences, trade associations, and strategic partnerships.
Lead complex sales pursuits from initial engagement through contract execution.
Partner with operations, compliance, technology, legal, proposal, and executive leadership to craft customized solutions and proposals.
Support and lead responses to RFPs, RFIs, Sources Sought notices, and other procurement opportunities.
Meet monthly, quarterly, and annual revenue objectives.
Maintain accurate pipeline forecasts, account plans, and activity tracking in CRM systems.
Attend sales meetings, planning sessions, training programs, trade shows, and industry conferences.
Maintain prospect files, follow-up systems, and sales contracts according to company procedures.
Submit required sales reporting and administrative deliverables on schedule.
Follow all company policies and procedures.
Comply with ConServe’s Blueprint Quality Management System, Code of Conduct, Compliance Program, and applicable client and regulatory requirements.

Requirements

High School Diploma or GED.
Seven+ (7) or more years of proven success in consultative business development, enterprise sales, strategic account management, or BPO solution sales.
Demonstrated experience selling: First-Party BPO Services.
Demonstrated experience selling: Contact Center Outsourcing.
Demonstrated experience selling: Customer Care Solutions.
Demonstrated experience selling: Customer Experience (CX) Services.
Demonstrated experience selling: Customer Servicing Operations.
Demonstrated experience selling: Citizen Engagement Services.
Demonstrated experience selling: Constituent Services.
Demonstrated experience selling: Business Process Outsourcing Solutions.
Success selling multi-year enterprise service engagements with annual contract values exceeding $500,000.
Proven ability to develop opportunities and close complex sales involving multiple stakeholders, procurement processes, operational leaders, and executive decision makers.
Consistent record of meeting and exceeding annual revenue targets.
Strong presentation, proposal development, negotiation, and closing skills.

Preferred

Bachelor’s Degree in Business, Marketing, Communications, Public Administration, or related field.
Equivalent combination of education and relevant business development experience will be considered.

Preferred Industry Experience

Higher Education Institutions
Student Financial Services Organizations
Banking, Credit Union, and Financial Services Organizations
Utility and Energy Providers
Healthcare and Insurance Organizations
Large Enterprise Contact Centers
Customer Experience and Customer Care Operations

Preferred Background

Established professional network, with higher education, financial services, utilities, healthcare, or enterprise customer engagement organizations preferred.
Ability to travel in excess of 50%.
Ability to travel to ConServe offices as required.
Valid Driver’s License.
Excellent written, verbal, presentation, and executive communication skills.
High-energy, self-directed professional capable of working independently in a remote environment.
Strong consultative selling and relationship-building capabilities.
Proven problem-solving abilities.
Demonstrated territory management, pipeline management, and forecasting skills.
Strong attention to detail and commitment to quality.
Ability to manage multiple priorities simultaneously.
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
Proficiency with CRM platforms; Salesforce experience strongly preferred.
Ability to obtain and maintain Government Security Clearance if required.
No conflicts of interest with ConServe or its clients.

Technology

Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
CRM platforms (Salesforce strongly preferred).

Physical Demands

Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary during the workday.
Ability to communicate effectively by telephone, video conference, and in-person meetings throughout the workday.
Ability to use a computer for extended periods.
Ability to stand and present during client meetings, conferences, and trade shows.
Ability to drive a vehicle and travel by commercial airline.

Location: Cheektowaga, NY (onsite). Compensation: USD 100,000 per yearly. Education: High School Diploma or GED. Experience: Seven+ (7) years.

Mission statement: ConServe is dedicated to satisfying the needs of its Clients in a manner consistent with improving the human condition and fostering the development of long-term mutually beneficial relationships with Clients, Employees, Suppliers, Business Partners, and the Community as a whole.

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