Director of Business Development - Business Process Outsourcing

Drive net-new revenue growth by selling ConServe’s first-party BPO, customer engagement, customer care, and related enterprise solutions in a consultative, enterprise-focused role.

Responsibilities

• Achieve annual new client acquisition and revenue growth quotas.
• Develop and execute a strategic business development plan targeting higher education, financial services, utilities, healthcare, and enterprise customer engagement organizations.
• Identify, qualify, pursue, and close opportunities across First-Party BPO, customer care, contact center outsourcing, servicing, and customer experience.
• Build and maintain relationships with executive decision makers, procurement teams, contracting officers, program managers, customer experience leaders, and operational stakeholders.
• Create and sustain a qualified pipeline through prospecting, networking, referrals, conferences, trade associations, and strategic partnerships.
• Lead complex sales pursuits from initial engagement through contract execution.
• Partner with operations, compliance, technology, legal, proposal, and executive leadership to craft customized solutions and proposals.
• Support and lead responses to RFPs, RFIs, Sources Sought notices, and other procurement opportunities.
• Meet monthly, quarterly, and annual revenue objectives.
• Maintain accurate pipeline forecasts, account plans, and activity tracking in CRM systems.
• Attend sales meetings, planning sessions, training programs, trade shows, and industry conferences.
• Maintain prospect files, follow-up systems, and sales contracts according to company procedures.
• Submit required sales reporting and administrative deliverables on schedule.
• Follow all company policies and procedures.
• Comply with ConServe’s Blueprint Quality Management System, Code of Conduct, Compliance Program, and applicable client and regulatory requirements.

Requirements

• High School Diploma or GED.
• Seven+ (7) or more years of proven success in consultative business development, enterprise sales, strategic account management, or BPO solution sales.
• Demonstrated experience selling: First-Party BPO Services.
• Demonstrated experience selling: Contact Center Outsourcing.
• Demonstrated experience selling: Customer Care Solutions.
• Demonstrated experience selling: Customer Experience (CX) Services.
• Demonstrated experience selling: Customer Servicing Operations.
• Demonstrated experience selling: Citizen Engagement Services.
• Demonstrated experience selling: Constituent Services.
• Demonstrated experience selling: Business Process Outsourcing Solutions.
• Success selling multi-year enterprise service engagements with annual contract values exceeding $500,000.
• Proven ability to develop opportunities and close complex sales involving multiple stakeholders, procurement processes, operational leaders, and executive decision makers.
• Consistent record of meeting and exceeding annual revenue targets.
• Strong presentation, proposal development, negotiation, and closing skills.

Preferred

• Bachelor’s Degree in Business, Marketing, Communications, Public Administration, or related field.
• Equivalent combination of education and relevant business development experience will be considered.

Preferred Industry Experience

• Higher Education Institutions
• Student Financial Services Organizations
• Banking, Credit Union, and Financial Services Organizations
• Utility and Energy Providers
• Healthcare and Insurance Organizations
• Large Enterprise Contact Centers
• Customer Experience and Customer Care Operations

Preferred Background

• Established professional network, with higher education, financial services, utilities, healthcare, or enterprise customer engagement organizations preferred.
• Ability to travel in excess of 50%.
• Ability to travel to ConServe offices as required.
• Valid Driver’s License.
• Excellent written, verbal, presentation, and executive communication skills.
• High-energy, self-directed professional capable of working independently in a remote environment.
• Strong consultative selling and relationship-building capabilities.
• Proven problem-solving abilities.
• Demonstrated territory management, pipeline management, and forecasting skills.
• Strong attention to detail and commitment to quality.
• Ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Proficiency with CRM platforms; Salesforce experience strongly preferred.
• Ability to obtain and maintain Government Security Clearance if required.
• No conflicts of interest with ConServe or its clients.

Technology

• Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• CRM platforms (Salesforce strongly preferred).

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary during the workday.
• Ability to communicate effectively by telephone, video conference, and in-person meetings throughout the workday.
• Ability to use a computer for extended periods.
• Ability to stand and present during client meetings, conferences, and trade shows.
• Ability to drive a vehicle and travel by commercial airline.

Location: Cheektowaga, NY (onsite). Compensation: USD 100,000 per yearly. Education: High School Diploma or GED. Experience: Seven+ (7) years.

Mission statement: ConServe is dedicated to satisfying the needs of its Clients in a manner consistent with improving the human condition and fostering the development of long-term mutually beneficial relationships with Clients, Employees, Suppliers, Business Partners, and the Community as a whole.