ServiceNow is seeking a fluent Portuguese Business Development Representative (BDR) to drive early-stage pipeline growth. The role is focused on prospecting, outreach, and qualifying meetings that convert into qualified opportunities, with responsibilities spanning documentation, collaboration across teams, and handoff to the GTM organization.
Location and Employment Context
West Palm Beach, FL (onsite).
Education: High school diploma or GED equivalent.
What You Will Do
- Engage current and future clients through phone, email, and social, connecting with key contacts using approved messaging and defined qualification criteria.
- Use basic problem-solving techniques to assess client needs and determine appropriate next steps based on established criteria.
- Maintain consistent engagement and collaboration with Global Business Acceleration (GBA) management, the Development team, and relevant GTM team(s).
- Amplify brand-approved, generated content with prospective customers to provide a connected, personalized experience.
- Accurately document all engagement and follow-up activities in ServiceNow internal systems to support reporting and forecasting.
- Participate in development simulations and in-person messaging activities, while meeting KPI expectations.
- Conduct structured outreach activities to prospective buying groups, qualify meeting interest using defined guidelines, document interactions accurately, and hand off qualified meetings to the GTM team(s) for opportunity validation.
- Support meeting conversion by following up across strategic marketing events in addition to outreach to buying groups.
Required Qualifications
- Fluency in Portuguese (verbal and written).
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or evaluating AI’s potential impact on the function or industry.
- Not eligible for employment sponsorship.
- Strong verbal and written communication skills, with the ability to learn and apply standard outreach and qualification practices.
- Relationship-building and interpersonal skills to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership.
- High motivation, curiosity, and openness to coaching and feedback.
- A resilient, reliable, confident, collaborative, driven, and coachable work style.
- Willingness to learn AI-native tools and innovate how they are used to enhance outreach, prioritization, and daily workflows.
- Strong organization and attention to detail to follow established processes for documenting activities and managing follow-ups.
- Ability to influence others and convey a sense of urgency to drive issues to closure.
- Basic understanding of cloud computing and SaaS concepts, or the ability to learn quickly.
- Ability to participate in development simulations and in-person messaging activities while meeting defined performance and metrics expectations.
- Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue.
- Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months.
Technologies
- AI-powered tools
- Cloud computing
- SaaS
Work Persona and Office Eligibility
ServiceNow assigns work personas (flexible, remote, or required in office) based on the nature of the work and assigned location. To determine eligibility, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered in accordance with legal requirements.
Accommodations
If you require a reasonable accommodation to complete any part of the application process, or if you are unable to use the online application and need an alternative method to apply, contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities for certain individuals. Employment is contingent upon ServiceNow obtaining any required export license or other approval.
