The Manager, Sales Development, CX leads a team of Sales Development Representatives to accelerate pipeline growth, align Sales and Marketing, and prepare SDRs for advancement within NiCE. This hybrid role is based in Sandy, Utah with a blended office and remote work arrangement.
Responsibilities
- Hire, onboard, and lead a high-performing team of SDRs.
- Conduct weekly 1:1s, live call coaching, and messaging reviews to boost conversion rates and professional development.
- Partner with Sales Leadership and Marketing to refine the Target Account Framework and ensure SDRs focus on the right personas within our ICP.
- Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.
- Manage and report on team metrics, maintain CRM hygiene, and optimize the use of the sales engagement stack.
- Collaborate closely with Account Executives to ensure smooth hand-offs of qualified opportunities and alignment on territory strategy.
Requirements
- Proven experience in sales development leadership or a consistent record as a top-performing Senior SDR/Team Lead.
- Exceptional verbal and written communication skills with the ability to motivate and inspire a team.
- Ability to analyze data to identify trends, monitor performance, and make informed strategic decisions.
- Thrives in a fast-paced, high-growth environment and can navigate ambiguity.
- Proficiency with Salesforce and sales engagement tools such as Outreach and Salesloft.
- A player-coach mentality with a passion for developing talent and fostering a culture of accountability and psychological safety.
Technologies
- Salesforce
- Outreach
- Salesloft
Benefits
- Skill Development
- High-Performing Culture
- Collaborative Environment
- Valuable Work
- Respected Role
So, what’s the role all about?
The Manager, Sales Development, you will lead a team of SDRs responsible for generating new business opportunities. The role emphasizes developing team skills, driving pipeline growth, and ensuring alignment between Sales and Marketing. You will coach the team to exceed quotas while preparing them for the next steps in their careers within NiCE.
How will you make an impact?
- Team Leadership: Hire, onboard, and manage a high-performing SDR team.
- Coaching: Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.
- Strategy: Partner with Sales Leadership and Marketing to refine the Target Account Framework and ensure SDRs target the right personas within our ICP.
- Execution: Drive team activity and performance to meet or exceed monthly and quarterly pipeline goals.
- Operational Excellence: Manage and report on team metrics, maintain CRM hygiene, and optimize the use of the sales engagement stack.
- Collaboration: Work closely with Account Executives to ensure a seamless hand-off of qualified opportunities and alignment on territory strategy.
Have you got what it takes?
- Experience: Proven leadership in sales development or a consistent record as a top-performing Senior SDR/Team Lead.
- Communication: Exceptional verbal and written communication skills with the ability to motivate and inspire a team.
- Analytical Skills: Ability to use data to identify trends, monitor performance, and make informed strategic decisions.
- Adaptability: Thrives in a fast-paced, high-growth environment and can navigate ambiguity.
- Tech Savvy: Proficiency with Salesforce and sales engagement tools such as Outreach and Salesloft.
- Leadership Style: A player-coach mentality with a passion for developing talent and building a culture of accountability and psychological safety.
Why join us
- Skill Development
- High-Performing Culture
- Collaborative Environment
- Valuable Work
- Respected Role
Enjoy NiCE-FLEX
NiCE operates under the NiCE-FLEX hybrid model, offering a balance between in-office collaboration and remote work. Expect two days per week in the office for face-to-face meetings, with three days remote. Office days emphasize teamwork, collaboration, and dynamic idea generation in a lively, interactive atmosphere.
What’s in it for you?
Join a growing, market-disrupting global company where teams comprised of top performers operate in a fast-paced, collaborative, and creative setting. As a market leader, NiCE offers ongoing learning and numerous internal career paths across roles, disciplines, domains, and locations. If you are passionate and innovative, NiCE provides opportunities to raise the bar and advance your career.
About NiCE
NiCE Ltd. (NASDAQ: NICE) software products are used by more than 25,000 global businesses, including 85 of the Fortune 100, to deliver exceptional customer experiences, combat financial crime, and support public safety. NiCE software handles more than 120 million customer interactions daily and monitors over 3 billion financial transactions.
Known for innovation in AI, cloud and digital, NiCE is consistently recognized as a market leader in its domains, with about 8,500 employees across 30+ countries.
NiCE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
