Business Development Specialist

This role supports Cencora’s distribution services in the US (AmerisourceBergen business) within Arkansas through regional business development activities, consultative outbound sales, and ongoing customer relationship management.

Key Responsibilities

• Create and run an operationally efficient daily regional call plan, maintaining a consistent call cycle for appropriate customer touches, with off-cycle discretionary calls as needed.
• Place proactive outbound calls to targeted account groups to increase purchasing opportunities, grow sales revenue, and strengthen customer loyalty through cross-selling and up-selling.
• Complete pre-call research and planning to set call goals and anticipate customer needs using a consultative selling approach.
• Gather competitive intelligence from customers; prepare professional quotes, follow up on quotes where orders were not placed to develop competitive insights, and coordinate follow-up inquiries to advance the sales cycle.
• Build and maintain strong relationships across a defined set of customer accounts.
• Generate and analyze reports to spot opportunities for customer engagement and minimize impact related to emerging trends.
• Use ordering systems to support customers with availability information and order placement.
• Partner with the Regional Director to review customer trends and develop formalized business development plans through a OneAB approach.
• Conduct prospecting calls to recruit customers and evaluate current customer leakage points.
• Participate in department meetings.
• Enter and maintain accurate data in company CRM software programs.
• Support the Manager and perform related duties as assigned.

Required Qualifications

• Demonstrated success applying consultative selling skills in a diverse customer environment, resulting in improved customer sales.
• Broad training in areas such as sales, marketing, business administration, accountancy, computer sciences, or related fields, typically through a four-year bachelor’s degree or an equivalent combination of experience and education.
• Three (3+) or more years of progressively responsible, directly related sales experience.
• Experience in the animal health industry is highly desirable.
• Ability to influence purchasing behaviors using effective cross-selling, up-selling, and value-based selling skills.
• Strong written and oral communication skills for presenting information and solutions professionally.
• Excellent interpersonal skills with the ability to build personal connections with customers.
• Analytical capability to prepare professional quotes, analyze data, and identify and resolve customer issues.
• Good mathematical skills and solid decision-making ability.
• Capability to work in a fast-paced environment while managing multiple tasks.
• Ability to work effectively in a team environment.
• Strong organizational skills and attention to detail.
• Good to intermediate computer skills, including Microsoft Word, Excel, Access reporting software, and an inventory management system.

Technologies

• Microsoft Word
• Microsoft Excel
• Access reporting software
• Inventory management system
• Company CRM software programs

Work Schedule

• 8:00 AM to 5:00 PM CST

Benefits

• Medical, dental, and vision care
• Backup dependent care
• Adoption assistance
• Infertility coverage
• Family building support
• Behavioral health solutions
• Paid parental leave
• Paid caregiver leave
• Training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities

Location

Arkansas (onsite).

Affiliated Companies

MWI Veterinary Supply Company