Business Development Specialist

ICC is hiring a Business Development Specialist in Cypress, CA for an onsite role. This position provides administrative, sales, and management support for the branch and supports the sales team on customer needs, while building sales at assigned accounts.

Onboarding and Role Milestones

• First 2 weeks: Meet with branch leadership to understand the Company’s vision, key objectives, and individual objectives and expectations.
• First 30 days: Learn the structure of Heilind with guidance from your BSOM (Inside Sales Manager) and complete system tool training so you can perform job tasks.
• First 60 days: Identify branch support priorities with your manager.
• First 60 days: Proactively introduce yourself to all accounts.
• First 60 days: Meet with the Field Sales Team to review your top 15 accounts, discuss engagement, and build comfort with CRM and sales tools.
• Within 90 days: Execute priority support functions at a high level and begin adding secondary support functions to weekly work.
• Within 90 days: Introduce yourself to the top 10 Supplier Reps.
• Within 90 days: Discuss assigned accounts and how you and the supplier partners can work together to grow Heilind’s business.
• Within 90 days: Complete all assigned training modules.
• First 6 months: Balance branch support responsibilities with account development and sales.
• First 6 months: Participate in regular meetings with your Inside Sales Manager covering training needs, workload analysis, and support issues, including sharing account information and developing strategies with Field Sales Team to pursue opportunities.
• Within the role: Identify 5 new customers with growth potential and profile existing accounts, targeting $100,000 in new opportunities that Heilind does not currently serve.

Key Responsibilities

• Provide administrative, sales, and management support for the branch.
• Back up the sales team on customer needs.
• Coordinate with the inside team, field sales, and management to build relationships and execute priority support functions.
• Support growth at assigned accounts through engagement planning and ongoing account collaboration with Field Sales and Supplier Reps.

Required Qualifications

• At least 2 years of sales/marketing experience or sales support; preferably in electronic component distribution or a closely related field.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• To perform the position, you must be an S. Person as defined by ITAR (US Citizen, US Permanent Resident, Political Asylee, or Refugee).
• Ability to report to the assigned office location during scheduled in-office time.
• Strong time management and organizational skills.
• Strong professional conversation etiquette for in-person and phone interactions with company representatives, clients, and customers.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical thinking and problem-solving abilities.

Preferred/Related Experience and Certifications (As Listed)

• Experience with frequently utilized sales tools such as CRM.
• Certified Professional Salesperson (CPSP) Certification.
• Customer Care Professional Certification.

Technology

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• CRM

Compensation and Location

• Location: Cypress, CA (onsite)
• Salary: USD 59,329 per year

Benefits

• Comprehensive medical, dental, and vision
• Vacation, sick time, and holidays
• Accident, life, disability, and critical illness coverage
• 401k program with match
• Wellness programs
• Tuition reimbursement
• Pet insurance
• Employee discount program
• Referral bonuses
• PTO and holidays

Working Conditions and Physical Requirements

• Position is not substantially exposed to adverse environmental conditions (typical office or administrative work).
• Often required to stand, sit, use computers, read, write, type, file paperwork, use telephones, and utilize written and oral communication.
• Travel by car is required; occasional travel by other means of transportation.
• Sedentary work with exerting up to 10 pounds of force occasionally and negligible force frequently or constantly.
• Substantial finger and wrist motions (paperwork, typing, mouse/keyboard use).
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing computer terminals, and extensive reading.

ITAR Notice and US Role Requirements

If this is a US based role, this position requires use of information or access to hardware subject to the International Traffic in Arms Regulations (ITAR).

Legal rights and protections links: E-Verify and Right to Work (English) (Spanish).