Business Development Branch Manager

The Business Development Branch Manager role at BELLWETHER COMMUNITY CREDIT UNION is an onsite position in Nashua, NH that blends branch leadership with hands-on business development. The role is structured as a balanced mix of 50% branch management and 50% business development, with responsibilities spanning team coaching, sales performance, member experience, and community engagement.

You will lead branch operations while helping grow sales outcomes through a consultative, needs-based approach. Alongside building relationships across the community and the branch network, you will support consumer lending activity and partner with internal teams to maintain smooth service and strong compliance.

What you’ll do

• Lead, coach, and supervise branch staff to meet sales and service goals
• Participate in sales and service activities, including outbound business development efforts
• Ensure optimal staffing through hiring, training, scheduling, and performance management
• Build a strong sales culture using a consultative, needs-based approach
• Build and maintain relationships within the community and the branch network
• Advise members on financial products and services aligned to their goals
• Prepare and close consumer loans, including HELOCs, while educating members on protection products
• Collaborate across teams to support seamless service and effective problem resolution
• Provide coverage and leadership support at other branch locations as needed
• Maintain branch security, operational integrity, and audit readiness
• Oversee opening and closing procedures and enforce security protocols
• Drive branch growth through coaching, training, and performance monitoring
• Handle escalated member concerns with professionalism and care
• Ensure compliance with regulatory requirements, including BSA and SAFE Act standards

What you’ll bring

• Minimum 5 years of experience in banking or credit union leadership, including strong outbound sales management
• Strong knowledge of financial products, services, and regulatory requirements
• Proven success in sales coaching and driving referral performance
• Demonstrated ability to lead retail branch operations with compliance and security oversight
• Excellent verbal and written communication skills
• Professional demeanor with a positive, role-model attitude
• Associate degree or equivalent combination of education and experience
• Strong coaching and mentoring skills with the ability to influence outcomes
• Sound decision-making skills and ability to exercise discretion when needed
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel between branch locations as needed
• Ability to resolve member issues efficiently and effectively
• Maintain an active NMLS registration in compliance with the SAFE Act

Credit union values

• People First
• Local Focus
• Always Learning
• Driven with Purpose
• Own Our Outcomes