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1mo ago

Store Sales Manager

Mattress Firm New York, NY

New York, NY

1mo ago Closed

$72k - $88k/yr Full time Manager Business Systems ERP

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

The Store Sales Manager oversees the store vision and initiatives, driving sales across multiple units while managing merchandising and omni-channel experiences. The position also emphasizes coaching a high-performing team to deliver a customer-centered store environment, with a focus on talent development, workforce management, and operational excellence.

Responsibilities

Lead the execution of Mattress Firm's vision and company initiatives, achieving sales targets by ensuring in-store merchandising across multiple units is executed and by holding associates accountable for results.
Drive selling programs and related KPI outcomes across several stores while supporting the omni-channel experience.
Foster a customer-centric environment and create an engaging experience for MFRM team members.
Act as an effective coach to develop associates' skills and performance, cultivating a collaborative and motivated team focused on success.
Conduct one-on-one meetings to understand team motivations and personal and professional aspirations.
Develop a comprehensive team bio book that evolves with the team to reflect new insights and knowledge.
Schedule 30-60-90 day check-ins with new team members to review progress and opportunities.
Perform workforce management activities, including staffing schedules and punch reconciliation, with support from the Operations team and tools.
Ensure adherence to company policies, appearance standards, functionality requirements, and state regulations.
Represent the company brand professionally in all internal and external interactions.
Follow procedures for product transfers to document inventory accurately.
Plan strategically and analyze provided reporting to determine appropriate staffing levels, adjusting with leadership as needed.
Provide technical and product knowledge to associates and customers as a subject matter expert.
Identify skill gaps through data analysis and address them via targeted coaching.
Achieve or exceed individual store financial targets through effective execution and customer service.
Ensure proper store execution of product merchandising, marketing, and POP standards.
Collaborate with Marketing to plan, implement, and monitor the store’s social media strategy to boost brand awareness and sales.
Oversee timely opening and closing procedures and manage stock inventory levels for the store.
Review merchandise flow to ensure stock accuracy and integrity.
Follow cash handling procedures, including payments processing and deposits.
Adhere to sales processing policies to ensure proper customer invoicing.
Ability to stand or sit for 8+ hours at a time.
Execute company initiatives and other duties as assigned by the supervisor.
Monitor competitive activity, advertisements, and services to develop counter-strategies.
Conduct store-level inventory processes and investigate discrepancies, partnering with leadership and corporate as needed.
Lift, push, or pull 50+ pounds.

Requirements

Ability to stand or sit for 8+ hours at a time.
Ability to plan strategically.
Professional communication and representation of the company brand in all interactions.
Experience conducting workforce management activities (store staffing schedules, punch reconciliation, etc.), utilizing Operations team support and tools.
Experience analyzing company-provided reporting to determine staffing levels and address skill gaps through coaching.
Experience partnering with marketing to plan, implement, and monitor social media strategies to support brand and sales.
Experience managing stock inventory levels and merchandise flow.
Ability to analyze company-provided reporting to determine appropriate staffing levels for the store location.
Ability to lift, push, or pull 50+ pounds.

Technologies

Workday

Benefits

Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories

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