Store Sales Manager

The Store Sales Manager oversees the store vision and initiatives, driving sales across multiple units while managing merchandising and omni-channel experiences. The position also emphasizes coaching a high-performing team to deliver a customer-centered store environment, with a focus on talent development, workforce management, and operational excellence.

Responsibilities

• Lead the execution of Mattress Firm's vision and company initiatives, achieving sales targets by ensuring in-store merchandising across multiple units is executed and by holding associates accountable for results.
• Drive selling programs and related KPI outcomes across several stores while supporting the omni-channel experience.
• Foster a customer-centric environment and create an engaging experience for MFRM team members.
• Act as an effective coach to develop associates' skills and performance, cultivating a collaborative and motivated team focused on success.
• Conduct one-on-one meetings to understand team motivations and personal and professional aspirations.
• Develop a comprehensive team bio book that evolves with the team to reflect new insights and knowledge.
• Schedule 30-60-90 day check-ins with new team members to review progress and opportunities.
• Perform workforce management activities, including staffing schedules and punch reconciliation, with support from the Operations team and tools.
• Ensure adherence to company policies, appearance standards, functionality requirements, and state regulations.
• Represent the company brand professionally in all internal and external interactions.
• Follow procedures for product transfers to document inventory accurately.
• Plan strategically and analyze provided reporting to determine appropriate staffing levels, adjusting with leadership as needed.
• Provide technical and product knowledge to associates and customers as a subject matter expert.
• Identify skill gaps through data analysis and address them via targeted coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure proper store execution of product merchandising, marketing, and POP standards.
• Collaborate with Marketing to plan, implement, and monitor the store’s social media strategy to boost brand awareness and sales.
• Oversee timely opening and closing procedures and manage stock inventory levels for the store.
• Review merchandise flow to ensure stock accuracy and integrity.
• Follow cash handling procedures, including payments processing and deposits.
• Adhere to sales processing policies to ensure proper customer invoicing.
• Ability to stand or sit for 8+ hours at a time.
• Execute company initiatives and other duties as assigned by the supervisor.
• Monitor competitive activity, advertisements, and services to develop counter-strategies.
• Conduct store-level inventory processes and investigate discrepancies, partnering with leadership and corporate as needed.
• Lift, push, or pull 50+ pounds.

Requirements

• Ability to stand or sit for 8+ hours at a time.
• Ability to plan strategically.
• Professional communication and representation of the company brand in all interactions.
• Experience conducting workforce management activities (store staffing schedules, punch reconciliation, etc.), utilizing Operations team support and tools.
• Experience analyzing company-provided reporting to determine staffing levels and address skill gaps through coaching.
• Experience partnering with marketing to plan, implement, and monitor social media strategies to support brand and sales.
• Experience managing stock inventory levels and merchandise flow.
• Ability to analyze company-provided reporting to determine appropriate staffing levels for the store location.
• Ability to lift, push, or pull 50+ pounds.

Technologies

• Workday

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories