Joybird in Deer Park, IL is seeking a Sales Manager to lead a high-performing sales team, drive both personal and store revenue, and uphold the brand’s values. This onsite role centers on delivering a premium client experience, guiding customers through curated luxury looks, and earning uncapped commissions throughJoybird sales. You will coach the team, optimize opportunities on the sales floor, and help shape Joybird’s distinctive in-store experience.
Responsibilities
- Provide an elevated customer experience while meeting personal sales goals.
- Inspire customers by presenting curated spaces with Joybird's furniture and décor.
- Advise on luxury styling while earning uncapped commissions on Joybird sales.
- Partner with the store manager to lead, motivate, and develop the sales team.
- Aim to meet or exceed store and individual sales targets, operating benchmarks, and personal objectives.
- Model and refine the selling process by guiding floor interactions and evaluating team performance.
- Ensure staff deliver outstanding service to build lasting relationships and customer loyalty.
- Foster a cohesive, high-performing team by recognizing achievements, addressing concerns, and aligning with company values.
- Recruit, train, and mentor staff to meet sales targets while maintaining a positive work environment.
- Champion a branded customer experience by aligning store layout, product presentation, and staff interactions with brand guidelines.
- Develop comprehensive knowledge of the full Joybird catalog to offer personalized styling guidance and product recommendations that fit each customer’s needs, preferences, and space.
- Assist the Store Leader with scheduling and payroll to meet business and company expectations.
- Resolve customer concerns and other operational issues that may affect sales efficiency.
- Support planning and execution of sales promotions and events.
- Ensure proper execution of existing and new systems and administrative procedures.
- Maintain brand visual standards by keeping both staff and customer areas clean.
- Open and close the store in accordance with company procedures.
- Adhere to cash handling procedures and company cash management policies.
Requirements
- Bachelor’s Degree or five years of industry experience with one to three years in a retail-management-focused business unit, or equivalent.
- Proficient in Microsoft Office 265, with strong financial understanding, interpersonal communication, analytical skills, goal orientation, team leadership, and customer service abilities.
- Ability to work the hours required by the business, including evenings, weekends, and holidays.
Technologies
Benefits
- Health insurance through Blue Cross/Blue Shield
- Optum in-network prescription coverage
- Dental and vision insurance
- Paid time off
- 401(k) with company match
- Disability insurance
- Life insurance and AD&D
- Paid bonding leave
- Health Savings Account with tax-free contributions
- Tuition reimbursement up to $5,250 per calendar year
- Employee Assistance Program with counseling and resources
- Financial and legal resources
Job Summary
A pivotal leadership role focused on driving sales growth through personal and store initiatives, while upholding Joybird's core values—prioritizing people, optimizing processes, delivering quality products, and reinforcing the brand ethos. The position plays a key part in elevating showroom performance and contributing to overall company success.
Weekly Hours
40 hours per week
Compensation
Base pay: $58,500 - $88,450 annually. Uncapped commission on written sales, with 2% of Joybird sales. A monthly bonus up to $1,500 based on achievement of the annual operating plan written sales target.
Physical Demands / Work Environment
Ability to lift or carry up to 50 pounds; stand for extended periods; repetitive hand motions; occasional sitting, walking, bending, and stooping; indoor environment; ability to pass a background and drug screen.
Minimum Requirements
Bachelor’s Degree or five years of industry experience with one to three years in a retail-management-focused business unit, or equivalent; proficient in Microsoft Office 265, financial understanding, interpersonal communication, analytical abilities, goal orientation, team management, and customer service; ability to work the schedule including evenings, weekends, and holidays.
Preferred Requirements
Experience managing in a retail environment with a strong focus on sales; strong business acumen; advanced interpersonal and communication skills; ability to build effective relationships.
Scope & Impact
This role is responsible for the performance of the retail showroom, with targets currently ranging from $5 million to $8 million annually. It reports to the Store Manager with indirect influence over the sales team.
Supervisory Responsibilities
None
