The Sales Manager will be accountable for the assigned facility’s day-to-day sales and client experience activities at Semper Laser LLC Holdings, ensuring the company’s values and standards are reflected in every client interaction. This onsite role focuses on driving customer satisfaction, achieving new client quotas, increasing monthly sales, and leading and coaching the sales team.
Location & Employment Details
- Work location: Maynard, MA (onsite)
- Job type: Full-time
- Shift: 10 hour shift; 8 hour shift
- Work setting: In person
Compensation
- Base pay: USD 40,000 to 50,000 per year
- Bonuses: Bonuses based on performance
- Commissions: Competitive commissions paid monthly and uncapped
- OTE: $70k to $80k based on average earnings when the location reaches its monthly goal
- Pay range: $40,000.00 - $50,000.00 per year
Key Responsibilities
- Control and supervise daily facility operations and make decisions as needed
- Lead a guest-focused team environment that drives volume and builds client loyalty
- Communicate daily and monthly goals, contests, and performance expectations to team members
- Develop sales strategies to increase monthly revenue and ensure daily sales goals are met
- Maintain a high level of customer satisfaction by handling client inquiries, resolving service complaints, and addressing adverse reactions with assistance from the Medical Director
- Ensure required safety procedures are followed as defined by the Medical Director
- Conduct sales consultations that promote and recommend additional packages and/or treatment areas, and educate clients on Laser Hair Removal
- Manage conflict and coach team members using Semper Laser’s recommended processes, standards, and guidelines
- Receive feedback, promote discussions around solutions, and reinforce team commitment through support and relationship building
- Maintain compliance with company policies and procedures through regular store management
- Plan, direct, and assist with daily operational needs including answering telephones, scheduling appointments, supporting cash refunds, and addressing treatment and payment questions
- Complete administrative tasks such as scheduling, office supplies inventory, and reporting
- Participate in company on-site events to market services to the community
- Hire, train, supervise, and mentor team members according to Semper Laser policies and procedures
- Maintain cleanliness and a soothing premises ambiance
- Work side-by-side with the Client Service Manager and Director of Sales to take smart risks and identify value-add opportunities for guests
- Collaborate with Sales & Operations, Client Service, and Marketing teams
- Perform other duties as assigned and modified at the Director of Sales’ discretion
Supervisory Responsibilities
- This position has 3-4 direct reports.
Required & Preferred Qualifications
- Education: High School Diploma or equivalent required; Bachelor’s preferred
- Experience: Minimum of 4 years in customer-facing sales management roles, particularly within the industry
- Customer service experience: 2 years required
- Leadership: Proven success in sales and team leadership required
- Sales performance: Demonstrated ability to identify and reach new client quotas and sales goals
- Organization: Superior organizational and time management skills
- Industry interest: Present interest in the aesthetics industry, especially Laser Hair Removal
- Tools: Working knowledge of scheduling software, client databases, and CRM tools
- Work style: Enthusiasm, confidence, motivation, and drive to succeed; ability to thrive in a high-pressured environment while staying calm, polite, and professional; ability to meet deadlines
- Growth mindset: Ability to identify and act upon new areas for growth and increase sales
- Language: Spanish preferred
- Education substitution: Experience may be substituted for education
- Additional education (preferred field): Business, Communication, Retail Management, Hospitality, or related field
Technologies
- Scheduling software
- Client databases
- CRM tools
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- PTO
- Free laser hair removal
- Employee discount
- Flexible schedule
- Flexible spending account
- Paid time off
Work Environment
This role operates in a professional office environment and routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Requirements
- Regularly required to talk and hear
- Frequently required to sit or stand and work on a computer for prolonged periods; walk; use hands to grasp, handle, or feel; reach with hands and arms; and lift up to 25 lbs
- Must be able to access and navigate each department at the organization’s facilities
Travel
This position does not require travel. If travel is necessary, it would be primarily local during business hours.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
