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Retail Sales Manager

Michaels Stores North Conway, NH

North Conway, NH

Today

Full time Manager Business Development Retail Management

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Job Description

The Retail Sales Manager plays a key leadership role in Michaels Stores, helping establish a high-performing selling culture that supports strong store results and an engaging customer experience. This position oversees front-end and service operations to ensure consistent execution of selling behaviors, brand standards, and operational expectations.

Responsibilities

Assist the Store Manager in leading and supporting adherence to Standard Operating Procedures (SOPs) and Company programs to maintain compliance with applicable laws and requirements.
Ensure Company policies and operating standards are executed effectively, holding team members accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
Provide Manager-on-Duty (MOD) coverage to maintain floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
Oversee Balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program to support retention and repeat visits through consistent execution.
Champion MCC/Extend services (US only) by keeping the team informed and supporting customer adoption of protection plans and related offerings.
Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
Ensure efficient execution of BOPIS and Same Day Delivery for timely fulfillment and strong omni-channel service.
Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
Partner in maintaining strong Asset Protection practices to reduce shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.

Requirements

Ability to remain standing for long periods.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Work hours include nights, weekends, and early mornings.

Minimum Experience

3+ years of retail leadership experience.

Location and Work Setup

Location: North Conway, NH (onsite)

Technologies

POS
Self-Checkout
BOPIS

Benefits

401(k) with employer match
Employee Assistance Program
Medical, dental, and vision coverage
Telemedicine services
Flexible spending accounts
Commuter benefits
Tuition assistance
Adoption assistance
Various voluntary insurance options
Employee discounts
Access to partner discount programs
Michaels Benefits at a Glance page (summary of benefits)

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