Conference Management Sales Jobs

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Sales Manager

Blue Flamingo Resort Key West Key West, FL

Key West, FL

Today

Full time Account Management Business Development Conference Management

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Job Description

Lead group event delivery as the primary client-facing contact, coordinating planning, execution, and operational follow-through for resort meetings and special events.

Responsibilities

Serve as the primary point of contact for clients after contracts are finalized by the Sales team
Run planning meetings, site visits, and pre-conference meetings with group organizers
Develop and distribute Banquet Event Orders (BEOs), group resumes, and event specifications
Coordinate meetings, conferences, weddings, social events, and group activities end to end
Ensure client requirements and expectations are clearly communicated and executed
Respond promptly to client questions and requests during the planning process
Act as the liaison between clients and hotel departments, including Food & Beverage, Banquets, Culinary, Front Office, Housekeeping, and Engineering
Lead weekly and daily event meetings to review group requirements
Monitor event execution to maintain adherence to hotel standards and client expectations
Conduct event walkthroughs and final reviews with operational teams
Identify and maximize additional revenue opportunities through catering enhancements, group activities, room upgrades, and specialty event offerings
Monitor event budgets and support accurate billing
Review event charges and coordinate with Accounting to ensure timely and accurate invoicing
Track event profitability and support departmental revenue goals
Deliver service aligned with The Keys Collection brand standards
Proactively address client concerns and resolve issues quickly and professionally
Maintain strong relationships with repeat clients and referral partners
Keep accurate event records within the property sales and catering system
Complete event follow-ups: turnovers via telephone within 24 hours and written correspondence within 3 days
Know meeting room and event space setups and capabilities
Know sleeping room configurations and types
Manage existing accounts and follow up with client re-solicitations to drive repeat business
Be visible on the floor and assist staff as needed during functions
Plan and execute holiday and special events with the Director of Sales & Marketing
Participate in the required M.O.D. program as scheduled

Requirements

Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field (preferred)
Minimum 2-3 years of experience in conference services, catering, event management, or group sales coordination
Resort or full-service hotel experience (preferred)
Experience coordinating meetings, conferences, weddings, and social events
Experience with Microsoft Office, Delphi, and/or Opera Cloud (preferred)
Ability to work evenings, weekends, and holidays as business levels require
Ability to stand and walk for extended periods during events
Medium work: exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication with employees and guests at all levels
Active listening skills to understand and clarify concerns raised by employees and guests
Multitasking and prioritization to meet deadlines
Strong understanding of hotel operations and banquet services
Excellent organizational, project management, and problem-solving skills
Ability to manage multiple events simultaneously in a fast-paced environment
Ability to build strong client and team relationships while handling guest interactions with service-oriented professionalism
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling
Maintain high standards of personal appearance and grooming, including wearing nametags
Comply with Highgate Hotel Standards and regulations to support safe, efficient hotel operations
Maintain productivity by identifying problem areas and supporting solution implementation
Handle problems by anticipating, preventing, identifying, and solving as necessary
Understand and evaluate complex information and data to meet objectives
Maintain confidentiality of information
Perform other duties as requested by management

Technologies

Microsoft Office
Delphi
Opera Cloud

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Location

Key West, FL (onsite)

Posting Date

Posted 10.2.2026
Will remain open for at least 75 days

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