Sales Manager

Lead group event delivery as the primary client-facing contact, coordinating planning, execution, and operational follow-through for resort meetings and special events.

Responsibilities

• Serve as the primary point of contact for clients after contracts are finalized by the Sales team
• Run planning meetings, site visits, and pre-conference meetings with group organizers
• Develop and distribute Banquet Event Orders (BEOs), group resumes, and event specifications
• Coordinate meetings, conferences, weddings, social events, and group activities end to end
• Ensure client requirements and expectations are clearly communicated and executed
• Respond promptly to client questions and requests during the planning process
• Act as the liaison between clients and hotel departments, including Food & Beverage, Banquets, Culinary, Front Office, Housekeeping, and Engineering
• Lead weekly and daily event meetings to review group requirements
• Monitor event execution to maintain adherence to hotel standards and client expectations
• Conduct event walkthroughs and final reviews with operational teams
• Identify and maximize additional revenue opportunities through catering enhancements, group activities, room upgrades, and specialty event offerings
• Monitor event budgets and support accurate billing
• Review event charges and coordinate with Accounting to ensure timely and accurate invoicing
• Track event profitability and support departmental revenue goals
• Deliver service aligned with The Keys Collection brand standards
• Proactively address client concerns and resolve issues quickly and professionally
• Maintain strong relationships with repeat clients and referral partners
• Keep accurate event records within the property sales and catering system
• Complete event follow-ups: turnovers via telephone within 24 hours and written correspondence within 3 days
• Know meeting room and event space setups and capabilities
• Know sleeping room configurations and types
• Manage existing accounts and follow up with client re-solicitations to drive repeat business
• Be visible on the floor and assist staff as needed during functions
• Plan and execute holiday and special events with the Director of Sales & Marketing
• Participate in the required M.O.D. program as scheduled

Requirements

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field (preferred)
• Minimum 2-3 years of experience in conference services, catering, event management, or group sales coordination
• Resort or full-service hotel experience (preferred)
• Experience coordinating meetings, conferences, weddings, and social events
• Experience with Microsoft Office, Delphi, and/or Opera Cloud (preferred)
• Ability to work evenings, weekends, and holidays as business levels require
• Ability to stand and walk for extended periods during events
• Medium work: exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Maintain a warm and friendly demeanor at all times
• Effective verbal and written communication with employees and guests at all levels
• Active listening skills to understand and clarify concerns raised by employees and guests
• Multitasking and prioritization to meet deadlines
• Strong understanding of hotel operations and banquet services
• Excellent organizational, project management, and problem-solving skills
• Ability to manage multiple events simultaneously in a fast-paced environment
• Ability to build strong client and team relationships while handling guest interactions with service-oriented professionalism
• Attend all hotel required meetings and trainings
• Participate in M.O.D. coverage as required
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling
• Maintain high standards of personal appearance and grooming, including wearing nametags
• Comply with Highgate Hotel Standards and regulations to support safe, efficient hotel operations
• Maintain productivity by identifying problem areas and supporting solution implementation
• Handle problems by anticipating, preventing, identifying, and solving as necessary
• Understand and evaluate complex information and data to meet objectives
• Maintain confidentiality of information
• Perform other duties as requested by management

Technologies

• Microsoft Office
• Delphi
• Opera Cloud

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Location

• Key West, FL (onsite)

Posting Date

• Posted 10.2.2026
• Will remain open for at least 75 days