Customer Experience Outsourcing Sales Jobs

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Director of Business Development - Business Process Outsourcing

CONTINENTAL SERVICE GROUP LLC Fairport, NY

Fairport, NY

Today

$100k - $100k/yr Full time B2B Bpo Business Development

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Job Description

ConServe’s sales organization seeks a business development leader to drive net-new revenue by selling first-party BPO and related customer experience and customer care outsourcing solutions to mid-to-large enterprise organizations across the United States. This role will own complex sales pursuits, manage opportunity pipelines in CRM, and coordinate with cross-functional teams to develop and close contracting opportunities.

Key Responsibilities

Achieve annual new client acquisition and revenue growth quotas, including monthly, quarterly, and annual revenue objectives.
Develop and execute a strategic business development plan targeting higher education, financial services, utilities, healthcare, and enterprise customer engagement organizations.
Identify, qualify, pursue, and close First-Party BPO, customer care, contact center outsourcing, servicing, and customer experience opportunities.
Build and maintain relationships with executive decision makers, procurement teams, contracting officers, program managers, customer experience leaders, and operational stakeholders.
Generate and maintain a robust pipeline of qualified opportunities through prospecting, networking, referrals, conferences, trade associations, and strategic partnerships.
Lead complex sales pursuits from initial engagement through contract execution.
Collaborate with operations, compliance, technology, legal, proposal, and executive leadership teams to develop customized solutions and winning proposals.
Support and lead responses to RFPs, RFIs, Sources Sought notices, and other procurement opportunities.
Maintain accurate pipeline forecasts, account plans, and activity tracking in CRM systems.
Attend and participate in sales meetings, planning sessions, training programs, trade shows, and industry conferences.
Maintain prospect files, follow-up systems, and sales contracts in accordance with company procedures.
Submit required sales reporting and administrative requirements on a timely basis.
Adhere to all company policies and procedures, including ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program, as well as applicable client and regulatory requirements.
Other duties as assigned.

Minimum Requirements

High School Diploma or GED.
Seven or more years of proven success in consultative business development, enterprise sales, strategic account management, or BPO solution sales.
Demonstrated experience selling First-Party BPO services.
Demonstrated experience selling contact center outsourcing.
Demonstrated experience selling customer care solutions.
Demonstrated experience selling customer experience (CX) services.
Demonstrated experience selling customer servicing operations.
Demonstrated experience selling citizen engagement services.
Demonstrated experience selling constituent services.
Demonstrated experience selling business process outsourcing solutions.
Proven success selling multi-year enterprise service engagements with annual contract values exceeding $500,000.
Proven ability to develop opportunities and close complex sales involving multiple stakeholders, procurement processes, operational leaders, and executive decision makers.
Consistent history of meeting and exceeding annual revenue targets.
Strong presentation, proposal development, negotiation, and closing skills.

Technologies

CRM systems, including Salesforce
Microsoft Office applications: Word, Excel, PowerPoint, Outlook

Preferred Qualifications

Bachelor’s Degree in Business, Marketing, Communications, Public Administration, or related field.
Equivalent combination of education and relevant business development experience will be considered.

Preferred Industry Experience

Higher Education Institutions
Student Financial Services Organizations
Banking, Credit Union, and Financial Services Organizations
Utility and Energy Providers
Healthcare and Insurance Organizations
Large Enterprise Contact Centers
Customer Experience and Customer Care Operations

Preferred Background

Established professional network in higher education, financial services, utilities, healthcare, or enterprise customer engagement organizations.
Ability to travel in excess of 50%.
Ability to travel to ConServe offices as required.
Must possess a valid Driver’s License.
Excellent written, verbal, presentation, and executive communication skills.
High-energy, self-directed professional capable of working independently in a remote environment.
Strong consultative selling and relationship-building capabilities.
Proven problem-solving abilities.
Demonstrated territory management, pipeline management, and forecasting skills.
Strong attention to detail and commitment to quality.
Ability to manage multiple priorities simultaneously.
Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
Proficiency with CRM platforms; Salesforce experience strongly preferred.
Ability to obtain and maintain Government Security Clearance if required.
No conflicts of interest with ConServe or its clients.

Physical Demands

Occasionally lift and/or move up to 25 pounds.
Ability to sit or remain sedentary during the workday.
Ability to communicate effectively by telephone, video conference, and in-person meetings throughout the workday.
Ability to use a computer for extended periods.
Ability to stand and present during client meetings, conferences, and trade shows.
Ability to drive a vehicle and travel by commercial airline.

Mission Statement

ConServe is dedicated to satisfying the needs of its Clients in a manner consistent with improving the human condition and fostering the development of long-term mutually beneficial relationships with its Clients, Employees, Suppliers, Business Partners, and the Community as a whole.

Job Location and Compensation

Location: Fairport, NY (onsite)
Compensation: USD 100,000 per year

Disclaimer

The job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken.
Duties may vary over time and this description is subject to review.
Modifications will be made as needed to support changes in the business climate and requirements.

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