Director of Business Development - Business Process Outsourcing

ConServe’s sales organization seeks a business development leader to drive net-new revenue by selling first-party BPO and related customer experience and customer care outsourcing solutions to mid-to-large enterprise organizations across the United States. This role will own complex sales pursuits, manage opportunity pipelines in CRM, and coordinate with cross-functional teams to develop and close contracting opportunities.

Key Responsibilities

• Achieve annual new client acquisition and revenue growth quotas, including monthly, quarterly, and annual revenue objectives.
• Develop and execute a strategic business development plan targeting higher education, financial services, utilities, healthcare, and enterprise customer engagement organizations.
• Identify, qualify, pursue, and close First-Party BPO, customer care, contact center outsourcing, servicing, and customer experience opportunities.
• Build and maintain relationships with executive decision makers, procurement teams, contracting officers, program managers, customer experience leaders, and operational stakeholders.
• Generate and maintain a robust pipeline of qualified opportunities through prospecting, networking, referrals, conferences, trade associations, and strategic partnerships.
• Lead complex sales pursuits from initial engagement through contract execution.
• Collaborate with operations, compliance, technology, legal, proposal, and executive leadership teams to develop customized solutions and winning proposals.
• Support and lead responses to RFPs, RFIs, Sources Sought notices, and other procurement opportunities.
• Maintain accurate pipeline forecasts, account plans, and activity tracking in CRM systems.
• Attend and participate in sales meetings, planning sessions, training programs, trade shows, and industry conferences.
• Maintain prospect files, follow-up systems, and sales contracts in accordance with company procedures.
• Submit required sales reporting and administrative requirements on a timely basis.
• Adhere to all company policies and procedures, including ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program, as well as applicable client and regulatory requirements.
• Other duties as assigned.

Minimum Requirements

• High School Diploma or GED.
• Seven or more years of proven success in consultative business development, enterprise sales, strategic account management, or BPO solution sales.
• Demonstrated experience selling First-Party BPO services.
• Demonstrated experience selling contact center outsourcing.
• Demonstrated experience selling customer care solutions.
• Demonstrated experience selling customer experience (CX) services.
• Demonstrated experience selling customer servicing operations.
• Demonstrated experience selling citizen engagement services.
• Demonstrated experience selling constituent services.
• Demonstrated experience selling business process outsourcing solutions.
• Proven success selling multi-year enterprise service engagements with annual contract values exceeding $500,000.
• Proven ability to develop opportunities and close complex sales involving multiple stakeholders, procurement processes, operational leaders, and executive decision makers.
• Consistent history of meeting and exceeding annual revenue targets.
• Strong presentation, proposal development, negotiation, and closing skills.

Technologies

• CRM systems, including Salesforce
• Microsoft Office applications: Word, Excel, PowerPoint, Outlook

Preferred Qualifications

• Bachelor’s Degree in Business, Marketing, Communications, Public Administration, or related field.
• Equivalent combination of education and relevant business development experience will be considered.

Preferred Industry Experience

• Higher Education Institutions
• Student Financial Services Organizations
• Banking, Credit Union, and Financial Services Organizations
• Utility and Energy Providers
• Healthcare and Insurance Organizations
• Large Enterprise Contact Centers
• Customer Experience and Customer Care Operations

Preferred Background

• Established professional network in higher education, financial services, utilities, healthcare, or enterprise customer engagement organizations.
• Ability to travel in excess of 50%.
• Ability to travel to ConServe offices as required.
• Must possess a valid Driver’s License.
• Excellent written, verbal, presentation, and executive communication skills.
• High-energy, self-directed professional capable of working independently in a remote environment.
• Strong consultative selling and relationship-building capabilities.
• Proven problem-solving abilities.
• Demonstrated territory management, pipeline management, and forecasting skills.
• Strong attention to detail and commitment to quality.
• Ability to manage multiple priorities simultaneously.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Proficiency with CRM platforms; Salesforce experience strongly preferred.
• Ability to obtain and maintain Government Security Clearance if required.
• No conflicts of interest with ConServe or its clients.

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary during the workday.
• Ability to communicate effectively by telephone, video conference, and in-person meetings throughout the workday.
• Ability to use a computer for extended periods.
• Ability to stand and present during client meetings, conferences, and trade shows.
• Ability to drive a vehicle and travel by commercial airline.

Mission Statement

ConServe is dedicated to satisfying the needs of its Clients in a manner consistent with improving the human condition and fostering the development of long-term mutually beneficial relationships with its Clients, Employees, Suppliers, Business Partners, and the Community as a whole.

Job Location and Compensation

• Location: Fairport, NY (onsite)
• Compensation: USD 100,000 per year

Disclaimer

• The job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken.
• Duties may vary over time and this description is subject to review.
• Modifications will be made as needed to support changes in the business climate and requirements.