Sales Jobs in Cocoa Beach, FL

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Sales Manager

HILTON COCOA BEACH OCEANFRONT Cocoa Beach, FL

Cocoa Beach, FL

Today

Full time Manager Marketing Account Management

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Job Description

On-property Sales Manager role in Cocoa Beach focused on proactively driving hotel revenue, upselling opportunities, and supporting smooth event turnover.

Responsibilities

Drive department top-line revenue by following sales strategy guidance from the Director of Sales & Marketing
Spot revenue opportunities based on the event profile
Meet and exceed individual revenue goals
Manage customer budgets to maximize revenue, meet customer needs, and identify up-sell opportunities throughout the sales process
Exceed company minimum standards in the sales process and mentor others in the area
Understand the market, including competitors’ strengths/weaknesses, economic trends, and supply and demand
Build and strengthen relationships with existing and new customers via sales calls, entertainment, and FAM trips
Conduct customer site inspections
Execute proactive selling, targeting key accounts, markets, and segments with account saturation emphasis
Proactively identify, qualify, and solicit new business to reach personal and hotel revenue targets
Focus on accounts with higher potential sales revenue
Respond to incoming inquiries in the relevant market segment within 4 hours
Close opportunities aligned to market conditions and hotel needs
Accurately forecast group sleeping rooms and revenue before turnover, and remain a partner after turnover
Create sales contracts as required
Use budget knowledge to support the department’s financial management and achieve or exceed budgeted goals
Support high customer satisfaction and build long-term, mutually beneficial relationships to grow future revenue
Coordinate and communicate event details with customers (internal and external) verbally and in writing
Follow up with customers post-event
Greet customers during the event phase and hand off to the Convention Services department for execution of details
Resolve issues and suggest alternatives to prior arrangements when needed
Provide leadership in guest hospitality and maintain high service levels across event phases
Ensure products and services sold to event planners meet or exceed expectations, drive loyalty, and increase market share
Serve as a positive example for guest relations; gather feedback and handle guest problems and complaints
Review Guest Service Results with leaders and support corrective action plans
Emphasize guest satisfaction in departmental meetings and focus on continuous improvement
Use Delphi (or other hotel system) to capture and manage customer information daily
Demonstrate commitment to Driftwood Hospitality Management operating principles and philosophies; hold self and others accountable for results
Handle conflict timely; contribute to team results; manage change and make decisions with available information
Follow SOPs, policies, and procedures
Use sales resources and administrative/support staff effectively; approach work with urgency; allocate time/resources when demands compete
Follow through on inquiries, requests, and complaints; discuss problems immediately with others
Actively pursue self-development, explain rationale to help others improve, and share learning and best practices
Perform all technical and procedural requirements of the job

Requirements

3+ years of progressive sales experience
Hospitality industry experience preferred; selling luxury brands and experiential services preferred
Aggressive negotiating skills and creative selling abilities to close with a high conversion ratio
Software knowledge: Microsoft Office (etc.)
Systems knowledge: Delphi and Delphi Diagrams
Ability to “Knock on doors” to obtain business
Ability to research on the Internet
Weekly prospecting and soliciting goals; uncovering new customers
Ability to up-sell products and services effectively
Knowledge of menu planning, food presentation, and banquet and event service operations
Ability to manage guest room and meeting space inventories
Strong customer development and relationship management skills
Knowledge of overall hotel operations as they affect the department
Knowledge of AV products and services at both hotels
Knowledge of contract management and legalities
Financial management skills (P&L understanding, operating budgets, forecasting, scheduling)
Strong communication skills (verbal, listening, writing)
Strong problem-solving, customer and associate relationship, presentation/platform, organization, persuasion, and closing skills
Ability to use standard software applications and hotel systems
Effective decision making skills

Technologies

Microsoft Office
Delphi
Delphi Diagrams

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room discounts
Employee Food and Beverage discounts

Physical Demands

Frequent walking, standing, sitting, hearing, talking, smiling
Lifting, pushing, and pulling of objects weighing up to ten (10) pounds

Job Summary

Local, on-property sales contact for customers; proactively solicits and handles revenue-related opportunities
Actively upsells each business opportunity to maximize revenue
Achieves personal and team revenue goals for the hotel
Ensures proper and timely turnover for proper service delivery

Other Essential Job Functions

Summary of primary responsibilities and qualifications; may not include all duties or qualifications required now or in the future
Hotel operates 24 hours a day and 7 days a week; shift days, starting times, and weekly hours may vary

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