Sales Jobs in Laguna Niguel, CA

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11d ago

Service Business Development Center (BDC) Representative

Capistrano Valley Toyota Laguna Niguel, CA

Laguna Niguel, CA

11d ago

$3,350 - $4,800/mo Full time BDC Business Development Contact Center

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Job Description

This on-site role is a Service Business Development Center (BDC) Representative position at Capistrano Valley Toyota in Laguna Niguel, CA. The role focuses on handling inbound service inquiries, greeting visitors, and coordinating service-related requests, while delivering clerical and administrative support to the Service department.

Responsibilities

Respond to inquiries submitted via the dealership website and follow up with prospective customers.
Route questions and issues to the appropriate department personnel.
Provide administrative support as needed.
Manage required paperwork and records and prepare forms and reports as needed.
Handle inbound service calls and coordinate appointment scheduling with service advisors.
Maintain an owner follow-up program to foster repeat and referral business while supporting customer satisfaction.
Maintain ongoing knowledge of product updates, features, accessories, inventory, and their benefits for customers.
Prioritize customer satisfaction and commit to ensuring a positive customer experience.
Set personal goals aligned with dealership productivity standards and develop plans to achieve them.
Provide service or sales management information through completed reports.
Attend required trainings and meetings.
Adhere to all company policies and procedures.
Demonstrate behaviors aligned with the company values in interactions with customers, colleagues, and vendors.
Assist online customers by scheduling appointments.
Perform additional duties as assigned.

Requirements

Minimum one year of experience required; sales experience preferred.
Three to six months of prior professional experience in over-the-phone customer service or sales (inside sales, telemarketing, etc.) is a plus.
Excellent verbal and written communication and typing skills.
Proficiency with computers and the internet, including the Microsoft Office suite.
Automotive industry experience is a plus.
Engaging, inquisitive, and service-driven with a proactive, always-helpful attitude.
Internet sales experience is a plus.
Demonstrated drive, passion and confidence to succeed.
Willingness and ability to work in a performance-driven, process-oriented environment.
Strong customer satisfaction skills.
Strong organizational and time-management abilities.
Professional appearance and work ethic.
Self-starter and self-motivated.
Bilingual abilities are a plus.

Technologies

Microsoft Office

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Vision insurance

Pay

Compensation: USD 3,350.00 - USD 4,800.00 per month

Experience

Automotive Business Development Representative: 1 year (Required)
Over-the-phone Customer Service or Sales: 1 year (Preferred)

Work Location

On-site in Laguna Niguel, California

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