Service Business Development Center (BDC) Representative

This on-site role is a Service Business Development Center (BDC) Representative position at Capistrano Valley Toyota in Laguna Niguel, CA. The role focuses on handling inbound service inquiries, greeting visitors, and coordinating service-related requests, while delivering clerical and administrative support to the Service department.

Responsibilities

• Respond to inquiries submitted via the dealership website and follow up with prospective customers.
• Route questions and issues to the appropriate department personnel.
• Provide administrative support as needed.
• Manage required paperwork and records and prepare forms and reports as needed.
• Handle inbound service calls and coordinate appointment scheduling with service advisors.
• Maintain an owner follow-up program to foster repeat and referral business while supporting customer satisfaction.
• Maintain ongoing knowledge of product updates, features, accessories, inventory, and their benefits for customers.
• Prioritize customer satisfaction and commit to ensuring a positive customer experience.
• Set personal goals aligned with dealership productivity standards and develop plans to achieve them.
• Provide service or sales management information through completed reports.
• Attend required trainings and meetings.
• Adhere to all company policies and procedures.
• Demonstrate behaviors aligned with the company values in interactions with customers, colleagues, and vendors.
• Assist online customers by scheduling appointments.
• Perform additional duties as assigned.

Requirements

• Minimum one year of experience required; sales experience preferred.
• Three to six months of prior professional experience in over-the-phone customer service or sales (inside sales, telemarketing, etc.) is a plus.
• Excellent verbal and written communication and typing skills.
• Proficiency with computers and the internet, including the Microsoft Office suite.
• Automotive industry experience is a plus.
• Engaging, inquisitive, and service-driven with a proactive, always-helpful attitude.
• Internet sales experience is a plus.
• Demonstrated drive, passion and confidence to succeed.
• Willingness and ability to work in a performance-driven, process-oriented environment.
• Strong customer satisfaction skills.
• Strong organizational and time-management abilities.
• Professional appearance and work ethic.
• Self-starter and self-motivated.
• Bilingual abilities are a plus.

Technologies

• Microsoft Office

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Pay

Compensation: USD 3,350.00 - USD 4,800.00 per month

Experience

• Automotive Business Development Representative: 1 year (Required)
• Over-the-phone Customer Service or Sales: 1 year (Preferred)

Work Location

On-site in Laguna Niguel, California