BDC Representative (Business Development Center Representative)

Yonkers Auto Gallery is seeking a BDC Representative to manage customer contact across phone, text, email, and internet leads. This onsite full-time role supports the sales team by converting inquiries into scheduled appointments and maintaining accurate customer records.

Key Responsibilities

• Handle customer inquiries through phone, text, email, and online leads
• Schedule and confirm sales appointments
• Perform follow-up outreach with potential customers
• Maintain accurate customer information in the CRM system
• Coordinate with the sales team to maximize appointments and drive showroom traffic
• Provide strong customer service and build positive customer relationships
• Meet daily and weekly activity goals

Required Qualifications

• Strong communication and customer service skills
• Comfort with outbound calling
• Basic computer skills
• Reliable, organized, and self-motivated work style
• Ability to work effectively in a fast-paced environment
• Bilingual (English/Spanish) is a plus
• Experience is required

Schedule and Work Location

• Onsite in Yonkers, NY
• Full-time role
• Weekend availability required
• Open Monday through Sunday

Compensation

USD 52,000 - 70,000 per year.

Systems and Tools

• CRM