Automotive Business Development Representative

Join Serra Toyota Lincolnwood in Lincolnwood, IL to convert inbound and outbound customer conversations into qualified sales appointments.

Responsibilities

• Respond quickly and professionally to inbound internet leads, phone calls, and customer inquiries
• Set, confirm, and follow up on sales appointments
• Make outbound calls and send texts, plus communicate with customers via email
• Follow up with unsold showroom traffic and previous customers
• Maintain accurate customer records and activity details in the CRM
• Collaborate with the sales team to improve appointment show rates and support vehicle sales
• Meet and exceed daily activity, appointment, and performance goals
• Provide an outstanding customer experience during every interaction

Requirements

• Motivated, competitive, and goal-oriented with a results focus
• Excellent phone skills and a confident, professional presence
• Strong communication and organizational abilities
• Ability to handle objections and convert conversations into appointments
• Consistent follow-up habits and strong attention to detail
• Positive attitude and strong work ethic
• Automotive BDC or call center experience preferred, but not required
• Ability to multitask in a fast-paced environment

Technology

• CRM

Compensation

• USD 18 - 25 per hour
• Performance-based bonus opportunities

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Paid training
• Employee discount
• Flexible schedule

What We Offer

• Growing dealership with aggressive sales goals
• Strong management support and hands-on training
• Opportunity for career advancement
• Fast-paced, energetic, team-oriented environment
• Opportunity to work with one of the most recognized automotive brands in the industry