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DARCARS Automotive Group

Automotive Business Development Representative (BDC) / Internet Sales

DARCARS Automotive Group
Silver Spring, MD Full time Posted 5h ago
Marketing Application Support Automotive Bdc Business Development Business Systems CRM Crm Analytics Crm Integration Inside Sales Lead Generation Marketing Technology New Business Development Relationship Management Sales Sales Outreach Sales Representative Salesforce
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Job Description

The Automotive Business Development Representative (BDC) / Internet Sales role with DARCARS Automotive Group is an on-site position in Silver Spring, MD. The focus is on working inbound leads, responding to customer inquiries, and helping prospects move from online interest to appointments at the dealership.

Key Responsibilities

  • Pull and manage leads through the dealership CRM.
  • Respond promptly to customer inquiries by phone, text, chat, or email.
  • Act as a knowledgeable first point of contact for products, services, and the DARCARS brand.
  • Convert online interest into in-store appointments.
  • Use communication scripts to maintain consistency and quality in every interaction.
  • Log all customer interactions in real-time within the CRM.
  • Develop strong working relationships with dealership personnel to support customer follow-through.
  • Meet or exceed performance goals, including response time and conversion metrics.
  • Complete manufacturer training to build expertise in products and processes.

Requirements

  • Valid driver’s license required.
  • Excellent written and verbal communication skills.
  • Computer savvy and able to work effectively with CRM and online tools.
  • Strong attention to detail and organizational skills.
  • High energy, positive attitude, and a team-first mentality.
  • Ability to multitask and manage leads efficiently.
  • Willingness to learn and grow in a fast-paced environment.
  • Availability to work evenings, weekends, and most holidays.
  • Not remote eligible.
  • Must be at least eighteen years of age.

Benefits

  • Comprehensive Benefits Plan including 401k.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to join community service initiatives.
  • Internal career advancement opportunities.

Preferred Qualifications (Not Required)

  • Previous experience in customer service, sales, or call center environments.
  • Automotive experience is a plus, though full training is provided.
  • CRM experience (examples: DriveCentric, VinSolutions, eLead).

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