Business Development Consultant

Team Granger offers a Professional, enthusiastic and supportive working environment with ongoing company-wide training, a strong company reputation, and growth opportunities in the automotive industry. You will have access to tremendous product and inventory while building skills as you help customers get scheduled and on track.

What you’ll do

As a Customer Service BDC Consultant, you use selling ability, computer skills, a courteous phone manner, and a positive attitude to get clients in the door and schedule appointments. The role includes handling heavy inbound and outbound calling while logging customer notes, following up, and supporting sales and service outcomes.

• Answer incoming phone calls according to script and schedule sales appointments.
• Make outbound calls to contact customers using scripts to set up Sales and Service appointments.
• Log all customer comments and update customer information as needed.
• Schedule follow-up contact if no appointment is made.
• Confirm scheduled appointments and reschedule no-show customer appointments.
• Post scheduled appointments on the BDC appointment board.
• Follow up with the Sales or Service Department to determine whether the appointment was kept and track the outcome.
• Schedule future contact as needed.
• Purify and update customer changes in the database.
• Generate letters, postcards, and emails based on a predetermined timeline to support follow-up reminders.
• Contact customers using current marketing initiatives.
• Respond to customer website requests.
• Contact Internet customers by email and phone to schedule an appointment.
• Follow up on Internet customer emails according to a predetermined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties as assigned.
• Meet or exceed monthly goals.

What you’ll bring

• High School Diploma or equivalent.
• Previous experience with phones or telemarketing experience in automotive, business development, or customer service (highly preferable).
• Previous experience with the process of the scripts, power tracks, and alternative choices.
• A professional, enthusiastic, and friendly attitude at the first point of contact with customers.
• First-class verbal, written, and communication skills, including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
• Strong organization and multitasking skills, with self-motivation and the ability to work as part of a team or independently in a fast-paced environment.
• Superior time-management and prioritization skills.
• Preferable knowledge of working with Microsoft Word, computer literacy, and data entry skills.

Additional details

Location: Orange, TX (onsite)
Compensation: USD 33,000 - 60,000 per year
Technology: Microsoft Word

Benefits

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment
• Comprehensive training, competitive compensation, and unparalleled benefits
• The best that a career in the automotive industry has to offer