Business Development Center Manager

Midway Auto and RV in Billings, MT is hiring a Business Development Center Manager to lead the team that converts customer inquiries into dealership relationships and sales opportunities. This onsite role focuses on coaching outbound sales and follow-up while maintaining an organized sales pipeline through CRM tools and technically supported CRM systems.

You will manage day-to-day performance for the sales team, ensure consistent customer communication standards, and coordinate with dealership groups to support inventory-related sales activity for vehicle sales.

What You’ll Do

• Manage and coach the sales team by setting expectations for customer communication, phone etiquette, and sales target achievement.
• Oversee lead handling, including cold calling, appointment setting, deal closing, and follow-up using customer relationship management (CRM) software and supported CRM systems.
• Build and maintain customer relationships through client communication, negotiation, upselling, and sales support across passenger car and automobile sales.
• Coordinate with dealership teams on inventory management and inventory control, applying retail math and math skills to support accurate sales processes.
• Represent the dealership in public speaking and marketing activities, and support outside sales, B2B sales, retail sales, and high-end sales opportunities.

What You Bring

• Experience in sales management or sales team management, with strengths in communication, organization, customer service, and customer relationship building.
• Knowledge of sales pipeline management, negotiation, closing sales, and overall sales processes, with the ability to support deal closing.
• Dealership experience and automotive industry sales experience are valuable; experience with automotive financing options and passenger car sales is preferred.
• Familiarity with CRM software and customer relationship management (CRM) systems, plus comfort with outbound sales and cold calling.
• Bilingual or multilingual communication skills are an asset, along with experience in outside sales, B2B sales, retail sales, or high-end sales.

Pay and Schedule

• $20.00 - $30.00 per hour
• 40.0 hours per week
• In-person work location

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance