Customer Service

Customer Service Sales Jobs

6 jobs found

21d ago

Lubes - Business Development Manager

Wallis Companies Pacific, MO

Pacific, MO

21d ago

Full time Manager Account Management Business Development

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Job Description

Location: Pacific, MO 63069

Responsibilities by Competency

* Denotes an essential function of the position

Business Results Orientation

Identify and pursue opportunities that fit the Wallis offering and follow through with the sales process
Manage customer portfolio to optimize profitability, cash flow, investments, and receivables
Implement sales and marketing strategies that will identify and attract new business and support account growth
Analyze sales results against goals and budgets and provide plans for correction when results fall short
Evaluate proposed lubrication capital expenditures using standard economic analysis methods
Identify gaps in customers’ Strategic Account Plans and provide solutions
Understand and drive achievement of Company Balanced Scorecard metrics and other key performance indicators
Maintain regular attendance and follow designated safety practices
Perform other duties not listed as required

Communication

Prepare and present marketing strategies, plans, progress reports, and results to management
Define and document sales goals, budgets, and action plans
Ensure professional and effective communication, both written and verbal, with customers, suppliers, vendors, and co-workers
Provide timely response to administrative requests of Director of Sales and others within the organization
Provide timely and thorough sales forecasts and updates on customer requirements, order cycles, and safety stock
Adjust content of sales presentations based on customer type and needs
Maintain open communication with other divisions to facilitate exceptional customer service, business growth, and internal efficiencies

Customer Service Orientation

Influence selection and performance of lubricants and lubrication equipment
Recommend optimal lubricants to meet or exceed customer criteria – cost, wear, quality, safety, etc
Maintain relationships with clients; providing support, information, and guidance; researching and recommending new opportunities; and recommending profit and service improvements
*Facilitate customer meetings in an ethical, professional and efficient manner; *Complete site and/or customer visits as required
Respond promptly to all customer inquiries, customer proposals and follow through to ensure satisfaction
Present and execute Strategic Account Plans with customer
Monitor customer satisfaction and address customer complaints by correcting or improving processes and/or mitigating dissatisfaction and/or errors

Developing Talent

Attend training to further develop both technical and soft skills
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies, etc
Complete training as required to meet regulatory compliance and company guidelines
Challenge oneself to further develop skills that relate to the position
Promote team development, enthusiasm and pride
Enhance team accomplishments and competence by answering technical and procedural questions for less experienced team members, teaching improved processes, and/or mentoring team members

Technical Expertise

Know and understand product specifications
Know and understand lubrication procedures consistent with best practices
Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately
Provide technical assistance to house accounts as needed
Know and demonstrate proper and safe equipment handling and operating techniques
Identify product improvements or new products by remaining current on industry trends and market activities
Monitor competition by gathering current marketplace information on pricing, delivery schedules, merchandising techniques, etc

Supervisory Responsibilities

This position has no direct reports.

Qualifications

Education: Required: Equivalent to high school diploma; Preferred: Bachelor’s Degree in sales or related field
Experience: Required: At least 3 years of experience in Industrial Sales
Language Skills: Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers, and the general public
Skills and Abilities:
- Ability to execute sales process and drive sales
- Extraordinary interpersonal skills and ability to develop relationships
- Ability to recognize and take action on opportunities for new accounts and account growth
- Exceptional verbal and written communication skills
- Use of questioning and listening skills, as well as good follow-up
- Ability to manage time effectively, handle multiple priorities, and work with an appropriate sense of urgency
- Use of innovative and creative thought to identify solutions and opportunities
- Appreciation for teamwork, combined with an ability to work independently
- Focus on safety and accident prevention
Technology, Tools, And Equipment: Required: Basic computer skills, Microsoft Office Suite, telephone; Preferred: Copy/print/fax machine
Certificates, Licenses and/or Registrations: Required: Valid driver’s license

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read computer screen and reports

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1mo ago

Service & Business Development Manager

Sunmaster of Naples, Inc Naples, FL

Naples, FL

1mo ago Closed

$50k - $80k/yr Full time Manager Account Management Business Development

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

Responsibilities

Drive Revenue Expansion: Develop and execute strategies to aggressively scale the service division, pursuing both new repair work and long-term maintenance contracts.
Local Networking: Leverage deep knowledge of Southwest Florida to generate new business opportunities, partnerships, and recurring client accounts.
Customer Excellence & Feedback: Proactively seek client input, monitor technician performance trends, and ensure high customer satisfaction to foster loyalty and repeat business.
Maximize Profitability: Track the financial health of each work order, identify project risks early, and maintain precise margin control.
Performance Audits: Conduct post-mortem reviews on projects that land outside margin expectations (±5-10%) to celebrate wins, address gaps, and establish repeatable best practices.
Team & Schedule Management: Lead field technicians, optimize routes, meet time-goals, and ensure accurate material tracking.
Estimate Ownership: Price, review, and approve all service estimates before delivering to clients.
Supply Chain Coordination: Improve van stock organization and collaborate with the production manager to ensure timely material procurement.

Requirements

Regional Expertise: Strong familiarity with the Southwest Florida area and a proven track record of generating new business.
Technical Knowledge: Practical understanding of motorized shutter systems, screen systems, and general field mechanics.
Experience: 1–2 years in a Senior Technician or Field Leadership role, with an estimating background.
Education: Bachelor’s degree in construction management preferred; or a High School Diploma with 2+ years of technical training.
Software Proficiency: Solid computer skills, including Microsoft Office; experience with Jobber service software and ClockShark is a plus.
Soft Skills: Excellent communication, strong organizational abilities, adaptability in a fast-paced environment, and proven customer issue resolution.

Technologies

Jobber service software
ClockShark
Microsoft Office

Compensation & Benefits

Pay range: $50,000 - $80,000 per year
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education & Experience

Education: Bachelor’s degree in construction management preferred
Experience: Service manager or equivalent leadership role in service operations, minimum 1 year

Location

Onsite in Naples, Florida

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1mo ago

Service Business Development Center (BDC) Representative

Capistrano Valley Toyota Laguna Niguel, CA

Laguna Niguel, CA

1mo ago Closed

$3,350 - $4,800/mo Full time BDC Business Development Contact Center

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

This on-site role is a Service Business Development Center (BDC) Representative position at Capistrano Valley Toyota in Laguna Niguel, CA. The role focuses on handling inbound service inquiries, greeting visitors, and coordinating service-related requests, while delivering clerical and administrative support to the Service department.

Responsibilities

Respond to inquiries submitted via the dealership website and follow up with prospective customers.
Route questions and issues to the appropriate department personnel.
Provide administrative support as needed.
Manage required paperwork and records and prepare forms and reports as needed.
Handle inbound service calls and coordinate appointment scheduling with service advisors.
Maintain an owner follow-up program to foster repeat and referral business while supporting customer satisfaction.
Maintain ongoing knowledge of product updates, features, accessories, inventory, and their benefits for customers.
Prioritize customer satisfaction and commit to ensuring a positive customer experience.
Set personal goals aligned with dealership productivity standards and develop plans to achieve them.
Provide service or sales management information through completed reports.
Attend required trainings and meetings.
Adhere to all company policies and procedures.
Demonstrate behaviors aligned with the company values in interactions with customers, colleagues, and vendors.
Assist online customers by scheduling appointments.
Perform additional duties as assigned.

Requirements

Minimum one year of experience required; sales experience preferred.
Three to six months of prior professional experience in over-the-phone customer service or sales (inside sales, telemarketing, etc.) is a plus.
Excellent verbal and written communication and typing skills.
Proficiency with computers and the internet, including the Microsoft Office suite.
Automotive industry experience is a plus.
Engaging, inquisitive, and service-driven with a proactive, always-helpful attitude.
Internet sales experience is a plus.
Demonstrated drive, passion and confidence to succeed.
Willingness and ability to work in a performance-driven, process-oriented environment.
Strong customer satisfaction skills.
Strong organizational and time-management abilities.
Professional appearance and work ethic.
Self-starter and self-motivated.
Bilingual abilities are a plus.

Technologies

Microsoft Office

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Vision insurance

Pay

Compensation: USD 3,350.00 - USD 4,800.00 per month

Experience

Automotive Business Development Representative: 1 year (Required)
Over-the-phone Customer Service or Sales: 1 year (Preferred)

Work Location

On-site in Laguna Niguel, California

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2mo ago

Aerospace Sales Manager

Regent Aerospace Corporation Valencia, CA

Valencia, CA

2mo ago Closed

Full time Manager Account Management Aerospace

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

The Aerospace Sales Manager role in Valencia, CA handles customer requests for aerospace service products, analyzes and resolves concerns using established procedures, and coordinates service resources.

Responsibilities

Review customer service requests to determine the cause, type of malfunction, and the customer address.
Calculate required staff hours, personnel levels, and parts and equipment for each service call.
Create schedules for service personnel and assign staff to routes or specific repair and maintenance tasks.
Coordinate transportation of machinery to the customer site for installation or to the shop for on premises repairs.
Maintain records of work hours, parts used, and services performed for every service call.
Request replacement parts and supplies as needed.
Communicate with service personnel by radio or phone to relay information and directions for service or installation activities.
Enter data and maintain a database containing engineering and customer part numbers.
Create and maintain bills of materials for items produced.
Coordinate input and data from multiple sources as required.

Requirements

High school diploma or equivalent.
Two years of experience in a manufacturing environment.
Strong organizational skills.
Knowledge of basic mathematics.
Ability to interact with a team of coworkers.
Customer contact skills.
Computer literate.
Able to read and comprehend documentation written in English.
Written communication skills.

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Motion

Walks at least 40 percent of each day.
Other motions include walking, bending, carrying and reaching above shoulder level, sitting, repetitive motions of the hands and wrists, repetitive motions of the elbows and shoulders, fingering, grasping, feeling, hearing, talking, seeing, and coordinating hand-eye and foot movements while operating controls.

Degree of Physical Activity

Light work: Exerting up to 30 pounds of force occasionally.

Visual Demands

Depth perception
Color perception

Mental Process

Memory for mathematical concepts
Scheduling tasks and maintaining documentation
Combining guidance or advising as needed

Work Location

In person

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2mo ago

Customer Service and Sales Manager – Starting $55K or BOE

PMP Personnel Services Vanderbilt, MI

Vanderbilt, MI

2mo ago Closed

$55k+/yr Full time Manager Account Management CRM

This position is no longer accepting applications (closed Jun 25, 2026).

Job Description

The role leads customer service and sales teams within a manufacturing environment, focusing on growth, customer relationship management, and aligning client needs with production capabilities.

Overview

Lead and manage customer service and sales teams in a manufacturing setting to drive growth, manage customer relationships, and align customer needs with manufacturing capabilities.

Responsibilities

Lead and motivate the customer service and sales teams to achieve company objectives
Create and execute strategic sales plans to support growth goals
Build and sustain robust customer relationships
Address customer inquiries, resolve issues, and maintain satisfaction
Assess market trends, client needs, pricing, and margin opportunities
Enhance product knowledge to align client requirements with manufacturing capabilities
Manage staffing, training, scheduling, and performance reviews for department staff
Deliver sales presentations and conduct client visits to preserve and expand relationships
Generate sales reports covering volumes, forecasts, and expansion opportunities
Track competitor pricing, products, and market dynamics
Evaluate unprofitable items and collaborate with production leadership on improvement recommendations
Aid process improvement efforts and departmental efficiency initiatives
Encourage cross-functional collaboration and clear communication across the organization

Requirements

At least five years of manufacturing experience
At least three years in customer service or sales management
Demonstrated leadership, coaching, and team-development abilities
Excellent written and verbal communication skills
Strong problem-solving and customer relationship management proficiency
Experience with sales planning, forecasting, and reporting
Proficiency with Microsoft Office and customer service software
Strong organizational and time-management skills
Ability to manage multiple priorities in a fast-paced environment

Technologies

Microsoft Office
Customer service software

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Quick Snapshot

Pay: USD 55,000 per year or BOE
Schedule: Full-Time
Location: Vanderbilt, MI (onsite)
Position: Customer Service and Sales Manager

Why You’ll Like This Job

Leadership role with direct impact on customers and the business
Variety of responsibilities across sales, customer service, and operations
Collaborative and team-oriented work environment
Opportunity to influence growth and customer satisfaction
Involvement in strategic planning and process improvements
Stable full-time position with growth potential
Professional setting with leadership visibility

Real Talk

This role combines customer service leadership, sales management, and internal coordination within a fast-paced manufacturing setting. Successful candidates should be highly organized, adaptable, and capable of managing employee performance while sustaining strong customer relationships. Some situations may involve handling difficult customer concerns, shifting priorities, and tight deadlines, so effective communication and problem-solving skills are essential.

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3mo ago

Service Business Development Center Representative

SHULTS FORD LINCOLN WEXFORD Wexford, PA

Wexford, PA

3mo ago Closed

$16 - $18/hr Full time BDC Business Development Client Service

This position is no longer accepting applications (closed May 23, 2026).

Job Description

Join SHULTS FORD LINCOLN WEXFORD as a Service Business Development Center Representative in Wexford, PA. This onsite role offers an hourly pay range of USD 16 to 18, a comprehensive benefits package, and a pathway for long-term growth within a stable dealership group focused on service retention. You will handle inbound and outbound calls, scheduling and confirming service appointments, and following up with customers to drive service results, all while delivering a professional, customer-first experience.

Benefits

Medical, Dental, and Vision Insurance
401(k)
401(k) matching
Paid Time Off and Holidays
Paid Training
Life Insurance
Disability Insurance
Employee Discounts

Reasons to Work Here

Focused on service retention and customer support rather than vehicle sales
Stable, year-round demand in the service department
Clear opportunities for advancement into Service Advisor, Warranty Administration, or management roles
Paid training and ongoing professional development
Established, growing dealership group with long-term career potential

Responsibilities

Handle inbound and outbound service calls, texts, and emails
Schedule and confirm service appointments
Follow up with customers regarding maintenance reminders and declined services
Contact customers about recalls, recommended services, and special service campaigns
Re-engage inactive service customers
Support Service Advisors by ensuring appointments are properly scheduled
Deliver a professional, customer-first experience during every interaction
Maintain accurate customer records in the CRM system

Requirements

Valid Driver's License
High School Diploma or equivalent
Strong communication and listening skills
Dependable with solid time management
Detail-oriented and organized
Comfortable working with CRM systems and dealership software
Self-motivated with a positive attitude
Automotive experience is helpful but not required

Technologies

CRM systems and dealership software

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Customer Service Sales Jobs

Lubes - Business Development Manager

Service & Business Development Manager

Service Business Development Center (BDC) Representative

Aerospace Sales Manager

Customer Service and Sales Manager – Starting $55K or BOE

Service Business Development Center Representative

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