Service Business Development Center Representative
Job Description
Join SHULTS FORD LINCOLN WEXFORD as a Service Business Development Center Representative in Wexford, PA. This onsite role offers an hourly pay range of USD 16 to 18, a comprehensive benefits package, and a pathway for long-term growth within a stable dealership group focused on service retention. You will handle inbound and outbound calls, scheduling and confirming service appointments, and following up with customers to drive service results, all while delivering a professional, customer-first experience.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- 401(k) matching
- Paid Time Off and Holidays
- Paid Training
- Life Insurance
- Disability Insurance
- Employee Discounts
Reasons to Work Here
- Focused on service retention and customer support rather than vehicle sales
- Stable, year-round demand in the service department
- Clear opportunities for advancement into Service Advisor, Warranty Administration, or management roles
- Paid training and ongoing professional development
- Established, growing dealership group with long-term career potential
Responsibilities
- Handle inbound and outbound service calls, texts, and emails
- Schedule and confirm service appointments
- Follow up with customers regarding maintenance reminders and declined services
- Contact customers about recalls, recommended services, and special service campaigns
- Re-engage inactive service customers
- Support Service Advisors by ensuring appointments are properly scheduled
- Deliver a professional, customer-first experience during every interaction
- Maintain accurate customer records in the CRM system
Requirements
- Valid Driver's License
- High School Diploma or equivalent
- Strong communication and listening skills
- Dependable with solid time management
- Detail-oriented and organized
- Comfortable working with CRM systems and dealership software
- Self-motivated with a positive attitude
- Automotive experience is helpful but not required
Technologies
CRM systems and dealership software
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