Business Development Center Representative

The Car Shoppe is hiring an experienced Automotive BDC Representative to help convert internet interest into scheduled appointments and sold vehicles. This onsite role in Mechanicville, NY centers on fast, accurate follow-up across calls, texts, and email, with close collaboration between the BDC and the sales team to improve show rates.

You will act as a key connection point for incoming and outbound leads, keeping the CRM organized and up to date while re-engaging customers who have gone quiet. The position is a full-time opportunity with a $20.00 to $25.00 per hour base pay range plus performance bonuses.

Responsibilities

• Respond to internet leads quickly and professionally
• Handle inbound phone calls and online inquiries
• Make high-volume outbound calls, texts, and emails
• Schedule and confirm appointments
• Follow up consistently with unsold customers
• Re-engage older leads and lost opportunities
• Maintain accurate CRM notes and complete assigned tasks
• Work closely with the sales team to maximize appointment show rates

Requirements

• Previous Automotive BDC experience is REQUIRED
• Experience using dealership CRMs
• Excellent phone, text, and email communication skills
• Strong follow-up habits and attention to detail
• Ability to multitask in a fast-paced environment
• Positive attitude and strong work ethic

Technologies

• CRM

Benefits

• Competitive base pay plus performance bonuses
• Stable, full-time position
• Growing dealership with a steady flow of leads
• Opportunity for long-term growth

Location: Mechanicville, NY 12118 (onsite). Job type: Full-time. Pay: $20.00 - $25.00 per hour.