Service & Business Development Manager
Manager
Account Management
Business Development
Client Outreach
Client Prospecting
Consultative Sales
Customer Service
Field Sales
Field Service
Field Service Management
Lead Generation
New Business Development
Outbound Sales
Outside Sales
Partner Management
Relationship Management
Sales
Sales Leadership
Sales Management
Sales Outreach
Service Management
Software
Territory Management
Job Description
Responsibilities
- Drive Revenue Expansion: Develop and execute strategies to aggressively scale the service division, pursuing both new repair work and long-term maintenance contracts.
- Local Networking: Leverage deep knowledge of Southwest Florida to generate new business opportunities, partnerships, and recurring client accounts.
- Customer Excellence & Feedback: Proactively seek client input, monitor technician performance trends, and ensure high customer satisfaction to foster loyalty and repeat business.
- Maximize Profitability: Track the financial health of each work order, identify project risks early, and maintain precise margin control.
- Performance Audits: Conduct post-mortem reviews on projects that land outside margin expectations (±5-10%) to celebrate wins, address gaps, and establish repeatable best practices.
- Team & Schedule Management: Lead field technicians, optimize routes, meet time-goals, and ensure accurate material tracking.
- Estimate Ownership: Price, review, and approve all service estimates before delivering to clients.
- Supply Chain Coordination: Improve van stock organization and collaborate with the production manager to ensure timely material procurement.
Requirements
- Regional Expertise: Strong familiarity with the Southwest Florida area and a proven track record of generating new business.
- Technical Knowledge: Practical understanding of motorized shutter systems, screen systems, and general field mechanics.
- Experience: 1–2 years in a Senior Technician or Field Leadership role, with an estimating background.
- Education: Bachelor’s degree in construction management preferred; or a High School Diploma with 2+ years of technical training.
- Software Proficiency: Solid computer skills, including Microsoft Office; experience with Jobber service software and ClockShark is a plus.
- Soft Skills: Excellent communication, strong organizational abilities, adaptability in a fast-paced environment, and proven customer issue resolution.
Technologies
- Jobber service software
- ClockShark
- Microsoft Office
Compensation & Benefits
- Pay range: $50,000 - $80,000 per year
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education & Experience
- Education: Bachelor’s degree in construction management preferred
- Experience: Service manager or equivalent leadership role in service operations, minimum 1 year
Location
Onsite in Naples, Florida
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