Customer Service and Sales Manager – Starting $55K or BOE

The role leads customer service and sales teams within a manufacturing environment, focusing on growth, customer relationship management, and aligning client needs with production capabilities.

Overview

Lead and manage customer service and sales teams in a manufacturing setting to drive growth, manage customer relationships, and align customer needs with manufacturing capabilities.

Responsibilities

• Lead and motivate the customer service and sales teams to achieve company objectives
• Create and execute strategic sales plans to support growth goals
• Build and sustain robust customer relationships
• Address customer inquiries, resolve issues, and maintain satisfaction
• Assess market trends, client needs, pricing, and margin opportunities
• Enhance product knowledge to align client requirements with manufacturing capabilities
• Manage staffing, training, scheduling, and performance reviews for department staff
• Deliver sales presentations and conduct client visits to preserve and expand relationships
• Generate sales reports covering volumes, forecasts, and expansion opportunities
• Track competitor pricing, products, and market dynamics
• Evaluate unprofitable items and collaborate with production leadership on improvement recommendations
• Aid process improvement efforts and departmental efficiency initiatives
• Encourage cross-functional collaboration and clear communication across the organization

Requirements

• At least five years of manufacturing experience
• At least three years in customer service or sales management
• Demonstrated leadership, coaching, and team-development abilities
• Excellent written and verbal communication skills
• Strong problem-solving and customer relationship management proficiency
• Experience with sales planning, forecasting, and reporting
• Proficiency with Microsoft Office and customer service software
• Strong organizational and time-management skills
• Ability to manage multiple priorities in a fast-paced environment

Technologies

• Microsoft Office
• Customer service software

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Quick Snapshot

• Pay: USD 55,000 per year or BOE
• Schedule: Full-Time
• Location: Vanderbilt, MI (onsite)
• Position: Customer Service and Sales Manager

Why You’ll Like This Job

• Leadership role with direct impact on customers and the business
• Variety of responsibilities across sales, customer service, and operations
• Collaborative and team-oriented work environment
• Opportunity to influence growth and customer satisfaction
• Involvement in strategic planning and process improvements
• Stable full-time position with growth potential
• Professional setting with leadership visibility

Real Talk

This role combines customer service leadership, sales management, and internal coordination within a fast-paced manufacturing setting. Successful candidates should be highly organized, adaptable, and capable of managing employee performance while sustaining strong customer relationships. Some situations may involve handling difficult customer concerns, shifting priorities, and tight deadlines, so effective communication and problem-solving skills are essential.