Sales Jobs in Vanderbilt, MI

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3d ago

Customer Service and Sales Manager – Starting $55K or BOE

PMP Personnel Services Vanderbilt, MI

Vanderbilt, MI

3d ago

$55k+/yr Full time Manager Account Management CRM

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Job Description

The role leads customer service and sales teams within a manufacturing environment, focusing on growth, customer relationship management, and aligning client needs with production capabilities.

Overview

Lead and manage customer service and sales teams in a manufacturing setting to drive growth, manage customer relationships, and align customer needs with manufacturing capabilities.

Responsibilities

Lead and motivate the customer service and sales teams to achieve company objectives
Create and execute strategic sales plans to support growth goals
Build and sustain robust customer relationships
Address customer inquiries, resolve issues, and maintain satisfaction
Assess market trends, client needs, pricing, and margin opportunities
Enhance product knowledge to align client requirements with manufacturing capabilities
Manage staffing, training, scheduling, and performance reviews for department staff
Deliver sales presentations and conduct client visits to preserve and expand relationships
Generate sales reports covering volumes, forecasts, and expansion opportunities
Track competitor pricing, products, and market dynamics
Evaluate unprofitable items and collaborate with production leadership on improvement recommendations
Aid process improvement efforts and departmental efficiency initiatives
Encourage cross-functional collaboration and clear communication across the organization

Requirements

At least five years of manufacturing experience
At least three years in customer service or sales management
Demonstrated leadership, coaching, and team-development abilities
Excellent written and verbal communication skills
Strong problem-solving and customer relationship management proficiency
Experience with sales planning, forecasting, and reporting
Proficiency with Microsoft Office and customer service software
Strong organizational and time-management skills
Ability to manage multiple priorities in a fast-paced environment

Technologies

Microsoft Office
Customer service software

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Quick Snapshot

Pay: USD 55,000 per year or BOE
Schedule: Full-Time
Location: Vanderbilt, MI (onsite)
Position: Customer Service and Sales Manager

Why You’ll Like This Job

Leadership role with direct impact on customers and the business
Variety of responsibilities across sales, customer service, and operations
Collaborative and team-oriented work environment
Opportunity to influence growth and customer satisfaction
Involvement in strategic planning and process improvements
Stable full-time position with growth potential
Professional setting with leadership visibility

Real Talk

This role combines customer service leadership, sales management, and internal coordination within a fast-paced manufacturing setting. Successful candidates should be highly organized, adaptable, and capable of managing employee performance while sustaining strong customer relationships. Some situations may involve handling difficult customer concerns, shifting priorities, and tight deadlines, so effective communication and problem-solving skills are essential.

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