Bilingual Customer Service & Business Development Representative — HVAC

wtech22 Heating and Cooling is hiring a Bilingual Customer Service and Business Development Representative to support customers and help grow HVAC service demand in Norwalk, CT. This onsite role blends front-line communication with scheduling, quote preparation, and follow-up, while also reaching out to homeowners and key local partners to introduce the company’s heating, cooling, and related services.

Working with the team at wtech22 Heating and Cooling, you will be responsible for responding to customer inquiries in both English and Spanish, coordinating appointments and estimates, and helping move approved quotes into scheduled work. You will also maintain accurate records in Housecall Pro and support day-to-day office operations.

Responsibilities

• Answer calls, texts, emails, and online inquiries in English and Spanish, providing friendly, professional assistance to homeowners and business customers.
• Schedule service appointments and installation estimates, coordinate with technicians, and keep customers informed about timing and next steps.
• Prepare and send HVAC service and installation quotes using pricing and scope details provided by the team.
• Follow up on outstanding quotes, answer general questions, and route technical questions to the HVAC team as needed.
• Coordinate quote approval to help turn approved quotes into scheduled jobs.
• Contact potential customers, general contractors, property managers, and local businesses to introduce services and develop new relationships.
• Explain heating, cooling, heat pump, water heater, and maintenance services, including available financing and rebate options.
• Maintain accurate contact information, appointment notes, quote status, and follow-up activities in Housecall Pro.
• Assist with invoices, payment processing, customer review requests, and daily office organization.

Requirements

• Fluent in English and Spanish with strong verbal and written communication skills.
• Customer service, sales, scheduling, or office experience preferred.
• Comfortable making outbound calls, sending quotes, and following up with prospective customers.
• Organized, dependable, and able to manage multiple priorities.
• Comfortable using computers, email, and customer management software.
• Strong attention to detail when preparing quotes and updating customer records.
• Positive attitude with a customer-first approach.
• HVAC or home service industry experience is a plus; technical installation experience is not required.

Technologies

• Housecall Pro
• Email

Benefits

• Health insurance

Pay: $18.00 - $25.00 per hour

Work location: In person (Norwalk, CT)