Regional Sales Manager

Overview

Responsible for supervising retail activities and assisting in the development and implementation of management and policy matters in the retail department in line with organizational objectives. Provide leadership for a designated number of Goodwill Industries stores to generate profit and support the mission of Goodwill Industries.

Essential Duties and Responsibilities

• Provide management, supervision, and leadership to assigned store locations.
• Assist in training store management staff.
• Conduct weekly and monthly sales analyses and take appropriate action to keep sales aligned with the annual objective.
• Support recruiting efforts, conduct interviews, and recommend personnel actions including hiring, promotions, transfers, discharges, and disciplinary actions while maintaining confidentiality of employee records.
• Assist in establishing, implementing, and evaluating operational policies for retail sales activities.
• Analyze and control expenses to meet budgetary requirements.
• Ensure stores follow the Processing and Merchandising systems processes, including grading, pricing, stocking, pulling, and returning merchandise, in accordance with the design and consistently.
• Implement a customer service program focused on customer satisfaction and ongoing patronage.
• Maintain compliance with department and company policies and procedures across all retail locations.
• Ensure security and safety policies and procedures are followed in all stores.
• Report to the Donated Goods Department all repairs needed at buildings and equipment.
• Investigate customer complaints and comments and take necessary action.
• Maintain the highest ethical standards to protect Goodwill’s property and financial affairs from theft or damage.

Abilities and Skills

• Understand the philosophy of Goodwill Industries and participate fully in its programs.
• Requires English communication skills.
• Work under specific instructions.

Education and Experience

• A four (4) year college degree is preferred.
• A minimum of five (5) years of management plus multi-store experience is required.

Equipment, Machines, and Tools

• Essential office equipment
• Merchandise storage
• Merchandise movement containers

Competencies

• Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem-Solving: Identifies and resolves problems promptly; gathers and analyzes information; develops alternative solutions; works well in group problem-solving; uses reason even when dealing with emotional topics.
• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills: Resolves conflict, avoids blame, maintains confidentiality, listens attentively without interruption, manages emotions, stays open to others’ ideas, and tries new things.
• Oral Communication: Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; reads and interprets written information.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness; gives and welcomes feedback; contributes to positive team spirit; puts team success above personal interests; builds morale and group commitments; supports others’ efforts.
• Delegation: Delegates work assignments; matches responsibility to the person; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership: Exhibits confidence in self and others; inspires and motivates; influences actions and opinions; accepts feedback; gives appropriate recognition.
• Managing People: Includes staff in planning and decision-making; facilitates process improvement; takes responsibility for subordinates’ activities; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback; fosters quality focus; improves processes, products, and services; continually improves supervisory skills.
• Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Cost Consciousness: Works within an approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.
• Diversity: Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
• Ethics: Treats people with respect; keeps commitments; inspires trust; works with integrity and ethics; upholds organizational values.
• Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organization goals and values; supports affirmative action and respects diversity.
• Strategic Thinking: Understands strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standards of excellence; takes calculated risks to accomplish goals.
• Professionalism: Approaches others tactfully; reacts well under pressure; treats others with respect and consideration regardless of position; accepts responsibility; follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity: Meets productivity standards; completes work promptly; strives to increase productivity; works quickly.
• Safety and Security: Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.
• Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives on time for meetings and appointments.
• Dependability: Follows instructions and management direction; takes responsibility for own actions; keeps commitments; commits to long work hours when necessary; completes tasks on time or notifies the appropriate person with an alternate plan.
• Initiative: Volunteers readily; undertakes self-development activities; asks for and offers help when needed.
• Language Skills: Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals; writes routine reports and correspondence; speaks effectively before groups of customers or employees.
• Mathematical Skills: Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; applies introductory algebra and geometry concepts.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions.