Sales Jobs in West Springfield, MA

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Inside Service Sales Manager

Atlas Copco West Springfield, MA

West Springfield, MA

Today

$51k - $77k/yr Full time Marketing Account Management Application Support

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Job Description

The Inside Service Sales Manager plays a key role in service revenue growth by managing customer inquiries, coordinating quote-to-order workflows, and supporting customers across an assigned territory. This hybrid position is based in West Springfield, MA.

Role Overview

Own service sales execution and administrative quote-to-order processes, including service and service plan quoting, order submission, and customer support. You will combine customer-facing communication with internal coordination to help drive growth with both new and existing customers, while maintaining accurate data in the CRM and ensuring smooth handoffs to operations.

Key Responsibilities

Drive service sales revenue by engaging existing customers and bringing in new customers.
Maintain an in-depth understanding of the service plan portfolio, product features, and updates to support explanations, promotions, and upsell efforts.
Apply and refine sales techniques and strategies to close business and meet sales targets and goals.
Prospect, qualify, and develop new sales opportunities by planning and organizing a daily agenda of customer outreach using warm and hot leads.
Use available technological advances and BI reports to communicate effectively, drive business outcomes, and improve the sales process.
Improve customer experience by understanding and anticipating needs and expectations, providing clear and honest communication, and ensuring accurate data entry.
Support customers with repair quotations and with questions related to credit terms, pricing, and availability.
Review and verify order accuracy and prepare and submit sales orders for order entry, finance, and contracts teams to support seamless cross-functional handovers.
Research and resolve shared services order or invoicing discrepancies and delivery issues.
Maintain CRM data integrity by managing sales activities and pipeline within the CRM database.
Support the Contracts team with contract renewal activities and pricing negotiations.
Participate in one-to-one, team, divisional, and company meetings and initiatives.
Follow company, divisional, and department best practices to support financial and data integrity and consistent sales and customer service processes.
Represent the company with a knowledgeable, professional, customer-oriented image to support positive branding.

Required Qualifications

Minimum 3-5 years of experience in inside sales and customer service.
Prior inside sales experience in a fast-paced environment with quote generation.
3-5 years experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle, or similar).
Proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM.
Ability to perform high volume, repetitive tasks with accurate data entry.
Excellent oral, written, and verbal communication skills.
Strong customer focus, organizational and collaboration skills, and proactive follow-up habits.
Demonstrated interest in team collaboration, support, and internal customer satisfaction.
Ability to manage personal energy and stress levels while solving problems, multitasking, and managing time.
Ability to build an efficient personal work system with minimal supervision as both an individual contributor and part of a team.
Self-starter mindset with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

Preferred Qualifications

Fluent in Spanish (reading, writing, speaking).
Experience in an inbound or outbound call center.

Technologies

C4C, Salesforce, SAP, Oracle
CRM database, ERP
MS Office, Excel, Outlook, Word
BI reports
CRM

Compensation and Benefits

$51,000 - $77,000 per year, based on knowledge, skills, and experience.
Flexible benefits plan and a generous 401(k)
Health, dental, and vision insurance.
Competitive paid time off.
Life and disability insurance.
Additional technical training for the most qualified candidate.

Work Arrangement and Location

This role is hybrid, allowing you to split your time between remote work and being on-site at Atlas Copco in West Springfield, MA.

Additional Information

Functional Area: Sales
Legal Entity: Atlas Copco Compressors LLC
Employment Type: Hybrid
Posting End Date: 11/27/26
City/Province: West Springfield Massachusetts
Supervisory Responsibility: None
Contact: Talent Acquisition Team (Sowmya Prativadi)

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