Inside Service Sales Manager

The Inside Service Sales Manager plays a key role in service revenue growth by managing customer inquiries, coordinating quote-to-order workflows, and supporting customers across an assigned territory. This hybrid position is based in West Springfield, MA.

Role Overview

Own service sales execution and administrative quote-to-order processes, including service and service plan quoting, order submission, and customer support. You will combine customer-facing communication with internal coordination to help drive growth with both new and existing customers, while maintaining accurate data in the CRM and ensuring smooth handoffs to operations.

Key Responsibilities

• Drive service sales revenue by engaging existing customers and bringing in new customers.
• Maintain an in-depth understanding of the service plan portfolio, product features, and updates to support explanations, promotions, and upsell efforts.
• Apply and refine sales techniques and strategies to close business and meet sales targets and goals.
• Prospect, qualify, and develop new sales opportunities by planning and organizing a daily agenda of customer outreach using warm and hot leads.
• Use available technological advances and BI reports to communicate effectively, drive business outcomes, and improve the sales process.
• Improve customer experience by understanding and anticipating needs and expectations, providing clear and honest communication, and ensuring accurate data entry.
• Support customers with repair quotations and with questions related to credit terms, pricing, and availability.
• Review and verify order accuracy and prepare and submit sales orders for order entry, finance, and contracts teams to support seamless cross-functional handovers.
• Research and resolve shared services order or invoicing discrepancies and delivery issues.
• Maintain CRM data integrity by managing sales activities and pipeline within the CRM database.
• Support the Contracts team with contract renewal activities and pricing negotiations.
• Participate in one-to-one, team, divisional, and company meetings and initiatives.
• Follow company, divisional, and department best practices to support financial and data integrity and consistent sales and customer service processes.
• Represent the company with a knowledgeable, professional, customer-oriented image to support positive branding.

Required Qualifications

• Minimum 3-5 years of experience in inside sales and customer service.
• Prior inside sales experience in a fast-paced environment with quote generation.
• 3-5 years experience with CRMs and ERPs (C4C, Salesforce, SAP, Oracle, or similar).
• Proficiency in MS Office (Excel, Outlook, Word) with a minimum typing speed of 50 WPM.
• Ability to perform high volume, repetitive tasks with accurate data entry.
• Excellent oral, written, and verbal communication skills.
• Strong customer focus, organizational and collaboration skills, and proactive follow-up habits.
• Demonstrated interest in team collaboration, support, and internal customer satisfaction.
• Ability to manage personal energy and stress levels while solving problems, multitasking, and managing time.
• Ability to build an efficient personal work system with minimal supervision as both an individual contributor and part of a team.
• Self-starter mindset with ability to achieve weekly, monthly, quarterly, and annual goals and targets.

Preferred Qualifications

• Fluent in Spanish (reading, writing, speaking).
• Experience in an inbound or outbound call center.

Technologies

• C4C, Salesforce, SAP, Oracle
• CRM database, ERP
• MS Office, Excel, Outlook, Word
• BI reports
• CRM

Compensation and Benefits

• $51,000 - $77,000 per year, based on knowledge, skills, and experience.
• Flexible benefits plan and a generous 401(k)
• Health, dental, and vision insurance.
• Competitive paid time off.
• Life and disability insurance.
• Additional technical training for the most qualified candidate.

Work Arrangement and Location

This role is hybrid, allowing you to split your time between remote work and being on-site at Atlas Copco in West Springfield, MA.

Additional Information

• Functional Area: Sales
• Legal Entity: Atlas Copco Compressors LLC
• Employment Type: Hybrid
• Posting End Date: 11/27/26
• City/Province: West Springfield Massachusetts
• Supervisory Responsibility: None
• Contact: Talent Acquisition Team (Sowmya Prativadi)