Event Technology Sales Jobs

1 job found

1mo ago

Event Technology Sales Manager

Marriott International, Inc San Francisco, CA

San Francisco, CA

1mo ago Closed

$36 - $51/hr Full time Manager Account Management Event Technology

This position is no longer accepting applications (closed Jul 9, 2026).

Job Description

The Event Technology Sales Manager position is based onsite in San Francisco and focuses on coordinating the sale and service of audio-visual presentations for convention groups, affiliates, and exhibitors at a Marriott International property. This role partners with Sales, Convention Managers, and Event Managers to design and execute convention events on site while delivering a high standard of service, with potential leadership involvement in cluster business councils.

Key Responsibilities

Execute activities that support departmental and property goals.
Adhere to all standards, policies, and procedures (MVP, SOPs, LSOPs, etc.) and ensure staff understand expectations and parameters.
Participate in annual event technology operational reviews and propose operational improvements.
Manage the operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
Handle the administrative processes associated with event technology sales.
Ensure accurate customer billing for event technology products and services.
Understand budgets, operating statements, and payroll progress reports to assist in departmental financial management.
Participate in the development of the department budget and support the management of the profit and loss statement.
Recognize the impact of Event Technology operations on property financial goals and maximize results.
Solicit Event Technology sales from convention groups, affiliates, and exhibitors.
Aim to continually improve service performance and customer satisfaction before, during, and after events to drive retention and referrals.
Set a positive example for guest relations and communicate product and service commitments to staff, ensuring delivery as specified.
Interact with guests to obtain feedback on product quality and service levels and focus on continuous improvement of guest satisfaction.
Empower employees to deliver outstanding customer service and address guest problems and complaints promptly.
Emphasize guest satisfaction in departmental meetings and pursue corrective actions based on quarterly Meeting Planner Survey results.
Execute and support the company Customer Service Standards and the property's Brand Standards, practicing daily service basics of the brand.
Provide exemplary customer service to drive satisfaction and loyalty by understanding customer needs and recommending appropriate features and services.
Develop understanding of the property’s primary target customer and service expectations to offer effective business solutions before and during events.
Collaborate with Sales, Convention and Event Managers to develop and coordinate convention events at the property.
Maintain strong relationships with guests/clients, local and national suppliers, staging companies, and audio-visual consulting firms.
Serve as a liaison between Event Technology and other property departments to ensure cohesive service delivery.

Requirements

High school diploma or GED; 2 years of experience in sales and marketing, guest services, front desk, or related professional area.

Education and Experience

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Compensation and Benefits

Salary: USD 36 - 51 per hour
Benefits: Bonus eligible

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