Sales Jobs in Addison, IL

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Product Support Sales Manager

Altorfer CAT Addison, IL

Addison, IL

Today

$90k - $120k/yr Full time Manager Account Management CRM

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Job Description

Own aftermarket sales and product support strategy for Power Systems customers across an assigned territory.

Responsibilities

Lead and execute aftermarket sales strategies to drive revenue growth and customer retention
Develop and communicate territory sales coverage and account management plans
Identify new business opportunities and expand customer relationships in key markets
Provide technical sales leadership for engine, generator, and power systems aftermarket service solutions
Support teams and customers evaluating repair strategies, maintenance programs, and lifecycle equipment support options
Promote value of service agreements, preventative maintenance programs, repairs, upgrades, and related aftermarket solutions
Manage strategic customer accounts and support resolution of escalated customer concerns
Collaborate with regional leadership on pricing strategies, sales initiatives, and market growth plans
Lead, coach, and develop Product Support Sales Representatives, Inside Sales personnel, Sales Administrators, and support staff
Set performance expectations and promote accountability across the team
Support employee development through coaching, mentoring, and training
Participate in recruiting, hiring, onboarding, and talent development activities
Foster a culture focused on customer service, teamwork, communication, and continuous improvement
Develop and support annual budgets, forecasts, and business plans
Monitor departmental performance against revenue, profitability, and operational goals
Collaborate with cross-functional teams to improve workflow efficiencies and resource planning
Review service proposals, maintenance agreements, repair scopes, and technical estimates for accuracy, competitiveness, and operational feasibility
Support New Product Introduction (NPI) initiatives and aftermarket support planning

Requirements

Bachelor’s degree in Business, Marketing, Engineering, or related field preferred
5+ years of sales or aftermarket business development experience with proven success growing customer relationships and achieving business objectives
3+ years of leadership or supervisory experience managing teams and driving performance
Experience in power systems, heavy equipment, industrial service, or related equipment support industries strongly preferred
Caterpillar industry experience preferred
Strong working knowledge preferred of diesel and natural gas engines, generator sets, transfer switches, and related power systems service operations
Experience supporting or leading service-related quoting, troubleshooting, repair planning, or aftermarket product support activities preferred
Ability to build credibility with customers, technicians, and service leadership through practical operational and technical understanding
Ability to communicate effectively with both technical and non-technical stakeholders
Familiarity with service quoting, maintenance agreements, and aftermarket support operations
Experience with CRM systems, sales analytics, and Microsoft Office business applications preferred

Location

Addison, IL (onsite)

Compensation

$90,000 - $120,000 per year

Schedule

M-F, weekend as needed to complete assigned duties

Benefits

Health, Dental, Vision, Disability, and Life Insurance
401(k)
Paid Holidays
Paid Parental Leave and Funeral Leave
Paid Time Off: Prorated 80 hours of PTO
Education Assistance
Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Technologies

CRM systems
Microsoft Office
Sales analytics

Working Conditions & Physical Requirements

Office environment
May walk, bend, and lift up to 25 lbs on a continuous basis
May occasionally enter shop or warehouse and will need appropriate safety equipment (for example: safety glasses or side shields, hearing protection)
Noise level usually low to moderate
Flexible to work varying schedules and hours as needed
Occasional travel may be required
Reasonable accommodations may be made for individuals with disabilities to perform essential functions

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