Product Support Sales Manager

Own aftermarket sales and product support strategy for Power Systems customers across an assigned territory.

Responsibilities

• Lead and execute aftermarket sales strategies to drive revenue growth and customer retention
• Develop and communicate territory sales coverage and account management plans
• Identify new business opportunities and expand customer relationships in key markets
• Provide technical sales leadership for engine, generator, and power systems aftermarket service solutions
• Support teams and customers evaluating repair strategies, maintenance programs, and lifecycle equipment support options
• Promote value of service agreements, preventative maintenance programs, repairs, upgrades, and related aftermarket solutions
• Manage strategic customer accounts and support resolution of escalated customer concerns
• Collaborate with regional leadership on pricing strategies, sales initiatives, and market growth plans
• Lead, coach, and develop Product Support Sales Representatives, Inside Sales personnel, Sales Administrators, and support staff
• Set performance expectations and promote accountability across the team
• Support employee development through coaching, mentoring, and training
• Participate in recruiting, hiring, onboarding, and talent development activities
• Foster a culture focused on customer service, teamwork, communication, and continuous improvement
• Develop and support annual budgets, forecasts, and business plans
• Monitor departmental performance against revenue, profitability, and operational goals
• Collaborate with cross-functional teams to improve workflow efficiencies and resource planning
• Review service proposals, maintenance agreements, repair scopes, and technical estimates for accuracy, competitiveness, and operational feasibility
• Support New Product Introduction (NPI) initiatives and aftermarket support planning

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or related field preferred
• 5+ years of sales or aftermarket business development experience with proven success growing customer relationships and achieving business objectives
• 3+ years of leadership or supervisory experience managing teams and driving performance
• Experience in power systems, heavy equipment, industrial service, or related equipment support industries strongly preferred
• Caterpillar industry experience preferred
• Strong working knowledge preferred of diesel and natural gas engines, generator sets, transfer switches, and related power systems service operations
• Experience supporting or leading service-related quoting, troubleshooting, repair planning, or aftermarket product support activities preferred
• Ability to build credibility with customers, technicians, and service leadership through practical operational and technical understanding
• Ability to communicate effectively with both technical and non-technical stakeholders
• Familiarity with service quoting, maintenance agreements, and aftermarket support operations
• Experience with CRM systems, sales analytics, and Microsoft Office business applications preferred

Location

• Addison, IL (onsite)

Compensation

• $90,000 - $120,000 per year

Schedule

• M-F, weekend as needed to complete assigned duties

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Technologies

• CRM systems
• Microsoft Office
• Sales analytics

Working Conditions & Physical Requirements

• Office environment
• May walk, bend, and lift up to 25 lbs on a continuous basis
• May occasionally enter shop or warehouse and will need appropriate safety equipment (for example: safety glasses or side shields, hearing protection)
• Noise level usually low to moderate
• Flexible to work varying schedules and hours as needed
• Occasional travel may be required
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions