A Bettendorf, IA based credit union is seeking a bilingual Spanish-speaking Business Development Coordinator to strengthen community ties, support financial wellness, and nurture member relationships. This onsite role serves as a front-line resource for opening accounts, onboarding members, assisting with lending, and generating new leads.
Key details
- Location: Bettendorf, IA (onsite)
- Salary: USD 21 - 28 per hour
- Experience required: 1 year
- Education: Associate’s degree
- Language: Fluent in Spanish
Responsibilities
- Attend community events with the outreach team to promote the credit union's mission, products, and services.
- Participate in internal meetings and contribute ideas to expand outreach initiatives.
- Support Diversity, Equity, and Inclusion projects and meetings as needed.
- Plan and coordinate community functions and events to increase membership and build relationships.
- Coordinate the planning and follow up of financial education activities and community events.
- Create, review, and update translations of marketing materials, brochures, and related content.
- Maintain tracking measures and reports on development efforts, sales, and events.
- Research competitor activities and market trends as assigned.
- Maintain comprehensive product knowledge to inform members effectively.
- Provide sound financial coaching to members.
- Open and close accounts.
- Analyze credit reports and educate members about their reports.
- Receive and review loan and account applications; refer additional products and services to members.
- Ensure all required documentation is collected before loan or product completion.
- Disperse loan proceeds.
- Collaborate with underwriting, loan servicing, compliance, and operations to follow Federal regulatory guidelines and lending authority per policy.
- Clearly communicate loan and account decisions to members.
- Apply critical thinking to identify potential fraudulent activity and take preventive measures.
- Produce and archive documents accurately and efficiently.
- Maintain proactive communication with supervisors, plan goals and development, and strive for excellence.
- Promote products and services to members.
- Attend required meetings and maintain a professional work environment.
- Foster positive public relations and promote the credit union within the community.
- Complete required educational programs.
- Uphold commitments of service to each member, including proper greeting, attentive listening, respectful communication, and problem resolution.
- Perform other duties as assigned.
Requirements
- Associate’s degree in business, communications, sales, finance, marketing, or a related field.
- Fluency in Spanish.
- Ability to work evenings and weekends for events.
- One to three years of experience in community or business development.
- One to three years of experience in sales and customer service.
- One to three years of lending experience.
- Presenting experience is preferred.
- Knowledge or ability to use Microsoft Office programs.
- Ability to sell and strong analytical skills.
- Excellent communication and organizational skills.
- Professional, pleasant, and outgoing personality.
- Ability to perform under pressure and solve problems.
- Team player with sound decision-making abilities.
Technologies
Physical requirements
- Light work with occasional exertion up to 20 pounds.
- Frequent lifting, pushing, or pulling up to 10 pounds; sedentary work predominates.
Physical activities
- Climbing, stooping, crouching, reaching, walking
- Pulling, fingering, feeling, hearing, balancing
- Kneeling, crawling, standing, pushing, lifting
- Grasping, talking, repetitive motions
Visual and perception
Administrative, clerical, data entry tasks and inspection work, with close to the eyes viewing distances.
Working conditions
Typically office or administrative setting with no substantial exposure to adverse environmental conditions.
Human relations skills
Ability to communicate effectively with members, staff, and external contacts in a polite, timely, accurate, and efficient manner. Demonstrates patience when assisting difficult members.
Internal training requirements
Refer to the credit union intranet for the internal training requirements for this position.
Annual training requirements
- Compliance and Regulatory (BSA, OFAC, etc.)
- Security Awareness Training
- Diversity, Ethics, Sexual Harassment, and Sensitivity
