BDC Manager/Internet Sales Manager

The e-Commerce Sales Manager leads a sales team responsible for delivering an exceptional customer experience while driving performance in new and used vehicle sales. This role manages e-leads and customer traffic across e-Commerce and phone channels, coordinating timely follow-up, smooth transitions to in-store visits, and achievement of sales and customer satisfaction targets.

Key Responsibilities

• Lead yourself and the team in alignment with AutoNation’s Vision and Mission.
• Set a clear team vision and goals to achieve targeted performance in new and used vehicle sales and profit.
• Engage and motivate the team to meet key goals, performance expectations, and AutoNation best practice processes.
• Drive the business through hands-on involvement in day-to-day operations.
• Ensure e-leads are handled promptly by answering questions, providing information, and ideally setting store appointments.
• Manage e-lead follow-up through the customer research phase until ready to purchase.
• Ensure customers transition effectively from phone and internet contact to an in-store experience.
• Manage the negotiation process with Sales Associates, supporting customers in understanding vehicle purchase options and pricing.
• Oversee both customer traffic areas, including e-Commerce and phone leads.
• Partner with the General Manager and/or General Sales Manager to plan and manage used vehicle inventory.
• Assist in managing controllable expense elements for the Used Vehicle Departments.
• Analyze business performance to identify shortfalls and develop action plans to improve results.

Requirements

• Proven experience in a sales management role with a track record of meeting targets.
• Strong leadership skills with the ability to motivate and inspire a team.
• Technical sales experience is preferred, along with knowledge of market dynamics.
• Demonstrated ability to negotiate effectively and close deals successfully.
• Familiarity with Salesforce or other CRM systems for managing customer relationships and sales processes.
• Excellent verbal and written communication skills, with the ability to present ideas clearly.

Technology

• Salesforce

How Success Will Be Measured

• Targeted e-lead conversions to appointments
• Targeted unit sales and gross profit
• Targeted Associate retention
• Targeted Customer Satisfaction Index

Compensation and Employment Details

• Job type: Full-time
• Pay: USD 60,000 - 90,000 per year
• Work location: In person
• Location: Hardeeville, SC (onsite). Ability to commute is required (Hardeeville, SC 29927).
• Ability to relocate is required (Hardeeville, SC 29927) and relocation must occur before starting work.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance