Sales Development Representative / Inbound SDR (Bilingual Spanish Speakers Encouraged to Apply!)

Aircall's North America sales team is seeking an inbound Sales Development Representative. Bilingual Spanish speakers are encouraged to apply, as you will qualify warm inbound leads, support Account Executives, and help grow Aircall's customer base. This role offers uncapped commission potential and a clear path for advancement within a fast-growing SaaS environment.

Location: New York, NY (hybrid) • Salary: USD 66,300 - 79,300 per year

Responsibilities

• Be the initial touchpoint in the sales funnel, screening and qualifying inbound leads through phone and chat.
• Respond promptly to leads across email, phone, and chat, handling a high-volume flow of inquiries.
• Represent Aircall with professionalism and convey product value to a diverse range of buyer personas.
• Highlight product features and business benefits to spark curiosity and interest.
• Support North America Account Executives by scheduling demos and meetings and logging activities in Salesforce.
• Pursue ongoing learning and skill development, staying current with industry trends.

Requirements

• Strong communicator: clear, direct, consultative approach with excellent verbal and written skills.
• Preferred: business-proficient Spanish to manage occasional LatAm leads.
• Working knowledge of CRM systems with a willingness to expand; experience with Intercom and Salesforce.
• Experience in a customer-facing role, such as sales, hospitality, retail, campus services, call banking, or at a tech company or SaaS startup.
• Team-oriented mindset with a focus on growth and helping teammates succeed.
• Ability to thrive in a fast-paced startup environment, staying flexible, agile, and composed.
• Attention to detail, strong organization, and excellent time management to juggle multiple tasks and deadlines.
• Autonomous, proactive, and resourceful with a drive to own your results and seek answers when needed.
• Enthusiastic and positive attitude.

Technologies

• Intercom
• Salesforce

Benefits

• Medical, dental, and vision insurance fully covered
• 401(k) plan with company matching
• Unlimited PTO to take the time you need
• Wellness, commuter, and childcare reimbursements
• Generous parental leave policy
• Competitive salary package and benefits

About the role

As an inbound Sales Development Representative, you will play a central role on the North America Sales team, qualifying potential customers and advancing them through early-stage interactions. The role is fast-paced and suits ambitious sales professionals. The SDR position serves as a gateway to a long-term career at Aircall, with top performers often progressing further within the company.

Key traits we look for

Coachable, resilient, and solution-oriented, bringing ideas to the table and embracing challenges. Aircall supports your growth as you contribute to the company, providing the framework to learn, develop, and build your career.

Why join us

Aircall presents a growth-focused opportunity with a strong emphasis on work-life balance, a fast-learning culture, and a collaborative team spirit. The company values a diverse workforce, offers a competitive compensation package, and provides comprehensive benefits, including full coverage for medical, dental, and vision, a 401(k) with match, unlimited PTO, wellness perks, and parental leave.

DE&I Statement

Aircall is committed to diversity, equity, and inclusion across origins, identities, and backgrounds. We aim to foster belonging and ensure equal opportunities for development and growth, continually challenging ourselves to advance our DE&I goals and create an inclusive environment where everyone is valued.

Candidate Privacy

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