OSL Retail Services Inc is hiring a Wireless Sales Manager to lead wireless kiosk operations on site, guide a team of sales associates, and drive sales performance with a strong focus on customer service.
Location and Compensation
Location: Herkimer, NY (onsite)
Salary: USD 50,000 - 65,000 per yearly
Role Overview
This position reports directly to the District Manager and centers on day-to-day operational management. The Wireless Sales Manager will oversee inventory, promotions, budgeting, and compliance while ensuring consistent, high-quality customer experiences and solid department performance.
Key Responsibilities
- Oversee daily operations for the wireless department to support smooth and efficient service delivery
- Manage and supervise sales associates, including scheduling, training, and performance evaluation
- Drive sales targets and performance goals through team motivation and effective sales strategies
- Maintain in-depth knowledge of all products and services and ensure the team remains well-informed
- Monitor inventory levels to ensure products are adequately stocked and displayed according to company standards
- Handle customer inquiries and resolve issues to maintain high customer satisfaction
- Run regular team meetings to communicate new sales targets, promotional activities, and operational updates
- Analyze sales figures, forecast future sales, and adjust strategies based on market trends
- Coordinate with the marketing department to implement promotional campaigns and sales initiatives
- Ensure compliance with company policies, procedures, and legal regulations
- Manage the department budget, including labor costs, supplies, and other expenses
- Maintain cleanliness and organization within the sales area to support a positive shopping environment
- Report to upper management on sales results, potential customer issues, and overall department performance
- Perform various other duties, as needed
Required and Preferred Qualifications
- Full-time availability: Flexibility to work varying schedules, including days, evenings, and weekends
- Retail experience: Retail management experience in wireless or electronics
- Performance leadership: Ability to drive team performance, sales results, and service quality
- Communication: Strong communication and presentation skills
- Customer service: Excellent customer service skills with a proactive approach, attention to detail, and problem-solving capability
- Physical requirements: Ability to lift 30-50 pounds and stand or walk for extended periods during shifts
- Business acumen: Track record managing budgets, forecasting sales, merchandising, and retail metrics
- HR and hiring exposure: Experience with recruitment, coaching, HR, and Canadian employment standards
- Wireless knowledge: Strong understanding of wireless technology, products, and industry trends
- Sales execution: Skills in sales strategy implementation, setting performance goals, and driving revenue growth
- Adaptability and organization: Ability to identify issues quickly, develop practical solutions in a fast-paced environment, adapt strategies to market and operational changes, and manage multiple tasks while prioritizing responsibilities
- Communication skills: Excellent verbal and written communication abilities
- Preferred: Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics; experience with recruitment, coaching, HR, and Canadian employment standards
Compensation and Benefits
- Competitive base salary, commissions, and quarterly performance bonuses
- Extensive employee discounts, including up to 50% off wireless services
- RRSP matching
- Paid vacation
- Comprehensive training and career development opportunities
- Employee Assistance Program
- Participation in OSL People and Culture Programs, such as OSL Cares and the Women’s Empowerment Mission
- Daily access to earnings through Dailypay & Wisely cards
- Various discount programs
Company Information
OSL is a dynamic, people-centric company that excels in outsourced sales services for North America’s leading Fortune 500 firms. The role includes personalized in-store and online LMS training, along with partnerships with educational institutions like Franklin University.
Recruitment Process
OSL uses artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. Final hiring decisions are made by the recruitment and/or hiring manager team.
