OSL Retail Services Inc is hiring a Wireless Sales Manager to lead wireless kiosk operations on site, guide a team of sales associates, and drive sales performance with a strong focus on customer service.

Location and Compensation

Location: Herkimer, NY (onsite)

Salary: USD 50,000 - 65,000 per yearly

Role Overview

This position reports directly to the District Manager and centers on day-to-day operational management. The Wireless Sales Manager will oversee inventory, promotions, budgeting, and compliance while ensuring consistent, high-quality customer experiences and solid department performance.

Key Responsibilities

Oversee daily operations for the wireless department to support smooth and efficient service delivery
Manage and supervise sales associates, including scheduling, training, and performance evaluation
Drive sales targets and performance goals through team motivation and effective sales strategies
Maintain in-depth knowledge of all products and services and ensure the team remains well-informed
Monitor inventory levels to ensure products are adequately stocked and displayed according to company standards
Handle customer inquiries and resolve issues to maintain high customer satisfaction
Run regular team meetings to communicate new sales targets, promotional activities, and operational updates
Analyze sales figures, forecast future sales, and adjust strategies based on market trends
Coordinate with the marketing department to implement promotional campaigns and sales initiatives
Ensure compliance with company policies, procedures, and legal regulations
Manage the department budget, including labor costs, supplies, and other expenses
Maintain cleanliness and organization within the sales area to support a positive shopping environment
Report to upper management on sales results, potential customer issues, and overall department performance
Perform various other duties, as needed

Required and Preferred Qualifications

Full-time availability: Flexibility to work varying schedules, including days, evenings, and weekends
Retail experience: Retail management experience in wireless or electronics
Performance leadership: Ability to drive team performance, sales results, and service quality
Communication: Strong communication and presentation skills
Customer service: Excellent customer service skills with a proactive approach, attention to detail, and problem-solving capability
Physical requirements: Ability to lift 30-50 pounds and stand or walk for extended periods during shifts
Business acumen: Track record managing budgets, forecasting sales, merchandising, and retail metrics
HR and hiring exposure: Experience with recruitment, coaching, HR, and Canadian employment standards
Wireless knowledge: Strong understanding of wireless technology, products, and industry trends
Sales execution: Skills in sales strategy implementation, setting performance goals, and driving revenue growth
Adaptability and organization: Ability to identify issues quickly, develop practical solutions in a fast-paced environment, adapt strategies to market and operational changes, and manage multiple tasks while prioritizing responsibilities
Communication skills: Excellent verbal and written communication abilities
Preferred: Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics; experience with recruitment, coaching, HR, and Canadian employment standards

Compensation and Benefits

Competitive base salary, commissions, and quarterly performance bonuses
Extensive employee discounts, including up to 50% off wireless services
RRSP matching
Paid vacation
Comprehensive training and career development opportunities
Employee Assistance Program
Participation in OSL People and Culture Programs, such as OSL Cares and the Women’s Empowerment Mission
Daily access to earnings through Dailypay & Wisely cards
Various discount programs

Recruitment Process

OSL uses artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. Final hiring decisions are made by the recruitment and/or hiring manager team.

Wireless Sales Manager

Job Description