Business Development Coordinator

The Printing Co. in Cape Girardeau, MO offers a hands-on, in-person role where you’re the first point of contact for clients and help keep orders moving while supporting new opportunities. You’ll manage front-desk and client communications, resolve issues quickly, and work with the team to expand what you can do for each customer. Starting pay is $18.00 per hour, plus commission on all sales, with 40.0 hours per week.

What you’ll do

You’ll be at the center of day-to-day client support and business development follow-through:

• Review client orders, emails, and conversations to identify what else you can do for them.
• Share those ideas with the team and follow them through to completion.
• Qualify incoming requests so they reach the right person quickly.
• Log every opportunity you spot so nothing gets missed.
• Answer client billing questions and resolve billing issues.
• Help clients work through problems with their orders and see each case to a fix.
• Fill out problem tickets and internal forms accurately.
• Manage the shared inbox daily, including updating the job list, routing kickbacks, and logging approvals and rejections.
• Perform a second check on vendor proofs before they go out.
• Run extra order checks for clients with special requirements.
• Find stuck jobs and get them moving again, including posting payments.
• Answer phones and greet walk-in clients.
• Cover the front during lunch breaks.

What you bring

• Experience in print, signage, or promotional products is helpful, but not required.
• Sales or account management experience is helpful, but not required.
• Comfort learning a print management system and CRM is helpful, but not required.
• A talent for noticing what’s missing and thinking like a seller.
• Confidence talking with clients, including calls, walk-ins, and hard conversations.
• An approach to fixing issues by finding the cause, not just treating the symptom.
• Good judgment to think ahead and prevent mistakes before they impact output.
• Fast prioritization, including knowing which “fire” matters most and handling it now.
• The ability to switch gears quickly during a typical day (proof checks, client calls, walk-ins).

Benefits

• 401(k) with matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application question

What’s something you taught yourself that nobody asked you to learn?