Automotive Sales Manager

Koch 33 Volkswagen Mazda in Easton, PA onsite seeks an Automotive Sales Manager with a salary range of USD 140,000 - 160,000 per year to lead the department and drive sales and profitability.

Responsibilities

• Develop a monthly 90‑day vehicle requirement projection by department to guide stock and ordering
• Produce monthly and annual sales and finance forecasts for new and used departments, including gross profits and operating expenses
• Collaborate with sales managers to set objectives for sales growth and gross profits
• Review forecasts and department profits with the general manager on a monthly cadence
• Prepare and manage an annual operating budget for new and used vehicle sales
• Establish and enforce department operating procedures
• Direct and schedule all department staff, ensuring appropriate staffing levels
• Support subordinate sales managers when workloads are high or during absences
• Advise New and Used Car managers on model mix and inventory controls
• Monitor customer preferences, lost sales, and dealership sales history to inform decisions
• Conduct local market analyses to determine stock needs
• Devise and implement ongoing sales staff training programs and cross‑training for backup personnel
• Lead and participate in sales training meetings; ensure training is current
• Review weekly commissions, productivity, and individual monthly forecasts with GM
• Review profit performance by salesperson and by department with the GM
• Supervise and mentor Sales Managers to manage lease portfolios
• Collaborate with the Customer Retention team (Auto Alert) to improve retention
• Interview and hire sales managers; motivate and counsel staff
• Monitor performance of all sales managers; conduct annual evaluations of sales and finance managers
• Maintain profitability of sales and finance functions while controlling expenses and upholding customer satisfaction
• Review departmental expenses with managers on a weekly basis
• Approve vacation schedules in coordination with the GM
• Set product knowledge standards and ensure compliance across the team
• Monitor handling of incoming sales calls and customer interactions
• Ensure 100 percent turnover of each deal to Finance and Insurance (F&I)
• Direct all deals to the F&I office before seeking outside financing, and submit every deal to F&I regardless of history
• Ensure spot deliveries are evaluated by F&I for committed customers
• Oversee display and merchandising standards for new and used vehicles
• Review and approve promotions prior to finalization
• Partner with the GM on short and long range advertising plans, promotions, staffing, lease promotions, and compensation plans
• Maintain dealership Customer Satisfaction Index ratings at or above manufacturer, zone, or branch averages for sales and finance
• Ensure compliance with manufacturer standards and maximize eligible incentives
• Develop and monitor a prospecting and sales control system to ensure follow‑up with potential buyers
• Maintain accurate CRM and daily activity logs reflecting all sales activities
• Handle customer complaints promptly per store guidelines
• Audit and appraise trade‑ins; perform necessary appraisals
• Review finance issues daily and follow through until resolved
• Maintain efficiency across New Car, Used Car, and F&I management teams
• Review daily sales desk processes and analyze pending deals, turn‑downs, and grosses
• Provide daily results and insights to the Dealer/GM as required
• Observe daily management activities including desk procedures, appraisals, and negotiation techniques
• Organize and lead daily management and Saturday sales meetings; participate in weekly department head meetings
• Involve in hiring, development, and training of all sales personnel; maintain professional appearance
• Model and enforce department schedules; forecast controllable expenses for all departments
• Document employee conduct for potential disciplinary actions and enforce policies
• Communicate dealership policies and procedures to sales and finance managers and ensure adherence
• Ensure safety policies are followed and report accidents promptly
• Adhere to seasonal dress code and wear a name badge while on site
• Foster inter‑departmental collaboration and teamwork to meet business and customer needs

Requirements

• Valid driver’s license with an acceptable driving record per dealership standards
• College education preferred, especially a focus in business management or marketing
• Minimum of two years in a dealership sales management role
• Professional personal appearance and ability to remain calm in challenging situations
• Experience managing multiple departments and teams
• Strong communication skills with customers, staff, and vendors
• Willingness to work extended hours, evenings, and weekends

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Career Path

• One on one mentoring to define and advance your career trajectory
• Develop your business through direct quality interactions with customers
• Deep knowledge of product offerings, packages, and latest technology
• Conduct professional demonstrations of new and pre‑owned vehicles
• Follow up with customers to cultivate referral opportunities
• Learn to meet the wants and needs of Lehigh Valley buyers
• Maintain a positive and proactive attitude

What to Expect

• Flexible hours with weekend work
• Structured training to set you up for success
• Focus on effective communication with customers
• Professional personal appearance and clean driving record
• Pre employment background check and drug screen

Other Duties

• Understand and comply with federal, state, and local vehicle sales regulations
• Follow policies for nonpublic information and dealership security awareness
• Participate in ongoing training as directed by management or the factory
• General housekeeping duties
• Perform any other duties as assigned by management
• Assist with snow removal in winter months