Automotive Service Sales Manager

The Service Sales Manager role at Volkswagen of Everett is a hands-on leadership position focused on owning the service lane, supporting advisors, and delivering a high-quality customer experience. This role combines coaching, process execution, and active involvement in daily service operations, including repair order dispatch at smaller locations.

Role Overview

As Service Sales Manager for Volkswagen at Volkswagen of Everett in Everett, WA, you will oversee the day-to-day flow of the service lane while ensuring advisors meet key performance goals. You will reinforce dealership processes, help resolve customer concerns early, and keep work moving through effective dispatch and communication.

Key Responsibilities

• Own the service lane: Oversee daily activity, coordinate advisor coverage, manage customer flow, and maintain a responsive, organized team. Set expectations for professional greetings, thorough repair order write-ups, and a smooth service experience.
• Coach advisors and drive performance: Support each advisor in achieving key performance indicators including sales, gross profit per repair order, hours per repair order, effective labor rate, recommended-service conversion, and customer satisfaction. Review results, identify improvement opportunities, and provide coaching.
• Champion the customer experience: Strengthen trust with clear explanations, accurate expectations, timely updates, and an exceptional delivery process. Step in early to address concerns and help convert first-time guests into loyal customers.
• Ensure consistent processes: Reinforce tablet-based write-ups at the vehicle, complete multipoint inspections, ensure timely presentation of recommendations, and confirm proper customer authorization. Track declined service and support active delivery. Ensure advisors communicate maintenance and repair value without pressure or shortcuts.
• Keep work moving: At stores with fewer than 15 technicians, handle repair order dispatch by assigning work based on technician skills and availability, monitoring progress, balancing workloads, and communicating changing completion times to advisors.

Requirements

• Experienced automotive Service Advisor or service leader with a record of strong performance and customer care.
• Ability to sell while also explaining, listening, coaching, and following through.
• Skill in organizing a busy service lane, staying composed during high-demand periods, and meeting the same standards expected from others.
• Comfort using performance reports and dealership technology to identify opportunities.
• Leadership approach focused on helping others improve rather than simply increasing effort.
• Volkswagen or other import-brand experience is a plus.
• Lead by example is essential.
• Proven advisor performance, leadership potential, and a commitment to doing things right.

Technology

• Tablet

Compensation

• Base pay: $4,500.00 monthly
• Monthly commission: 3.5% to 4.5% of Service Department net profit
• Monthly bonus: 1.0% of Service Department gross profit if CSI is at or above the National average

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays, subject to completion of the 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year. Following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to the terms of PTO policies.