Located onsite in Jacksonville, Florida, the Sales Manager will lead community sales operations and develop a high-performing team to meet sales targets while delivering an exceptional customer experience. This role supports operational excellence across Sekisui House U.S. communities, coordinating closely with cross-functional partners to keep schedules, pricing, and product information aligned with customer needs.
Key details are outlined below to understand the scope of responsibilities, requirements, tools, and benefits associated with this position.
Responsibilities
- Lead, supervise, and develop the sales team to achieve community-level and divisional sales targets.
- Monitor and analyze sales performance, conversion metrics, and community activity to identify opportunities and address potential risks.
- Establish and execute short-term operational plans that support traffic conversion, customer engagement, and pipeline management.
- Oversee sales office readiness, model home presentation, and the delivery of a professional and welcoming customer experience.
- Partner with cross-functional teams (construction, marketing, design, mortgage, and title) to ensure alignment on schedules, pricing, product information, and customer needs.
- Provide coaching, mentorship, and training to sales team members, including onboarding new hires, role-playing, and field shadowing.
- Resolve escalated customer issues by applying advanced knowledge of processes, policies, and customer expectations.
- Conduct market and competitive analysis to inform sales strategy, pricing, and promotional activities.
- Contribute to continuous improvement by recommending enhancements to sales processes, team communication, and customer experience initiatives.
- Support community marketing initiatives, realtor engagement, and new community openings or phase releases as needed.
Requirements
- Bachelor’s degree OR equivalent combination of education and experience.
- Minimum 4–6 years of experience in new home sales, real estate, or a related field.
- Experience supervising or leading sales professionals or support staff.
Technologies
- CRM systems, sales tools, reporting platforms
Benefits
- Competitive Compensation
- Health & Wellness
- Financial Future
- Time Off
- Insurance & Protection
- Exclusive Perks & Discounts
- Homeownership & Financing
- Pet Insurance
Overview
The Sekisui House U.S. team contributes to a portfolio that includes brands such as SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar. As part of Sekisui House, a global homebuilding leader with a 60 plus year history, the company has built more than 2.6 million homes designed to adapt to evolving homebuyer needs. The organization emphasizes professionalism, teamwork, health and wellness, and work-life balance while pursuing a future that serves buyers worldwide.
Positive Work Environment & Culture
- Collaborative Team Culture: A supportive environment where teamwork and the open exchange of ideas are highly valued.
- Team Engagement: Regular team-building events, company outings, holiday celebrations, and office socials, with a strong emphasis on work-life balance.
Overview & Position Summary
This role oversees daily sales activities and performance metrics, ensuring alignment with company sales processes. It collaborates with cross-functional partners including construction, marketing, and design to drive consistent sales practices and deliver a high-quality customer experience at the community level.
Working Conditions
Work is performed in community sales offices, model homes, and general office environments. Regular movement throughout homesites and community spaces is required. Weekend work and flexible scheduling aligned with customer traffic and sales needs are expected. Limited travel may be required for meetings, training, or cross-functional coordination.
Physical Requirements
- Ability to walk through model homes, construction-adjacent areas, and community spaces.
- Ability to sit or stand for extended periods during customer interactions or administrative tasks.
- Ability to lift and carry light materials such as brochures, signage, or supplies.
- Ability to use computers, tablets, and communication tools regularly.
- Ability to work across indoor and outdoor environments as needed.
