Business Development Representative - Recovery

Drive referral growth and support an efficient admissions flow for a recovery facility in Adair, IA (onsite).

Responsibilities

• Develop and implement business development programs in consultation with the Director of Business Development (DBD)
• Maintain a schedule of primary referral sources, including business, industry, EAPs, managed care, physicians/licensed practitioners, and allied health professionals
• Document every contact in the Customer Relationship Management (CRM) system
• Track and update account information, referral and admission records, and related statistics
• Prepare business development reports and materials
• Build and maintain new account relationships and marketing activity
• Target and create strategies to increase business in competitive markets
• Increase referral sources within the facility, including physicians, social workers, and discharge planners
• Develop strong relationships with key referral sources and respond to business development opportunities
• Provide customer support and maintain targeted outreach volume per a quarterly marketing plan
• Plan and run community workshops, seminars, and facility tours to educate clients, families, community members, and referral sources
• Represent the facility at civic and professional functions and communicate the mission during outreach
• Act as a liaison between the facility, referral sources, and the general public to support a positive professional image
• Manage leads from referral sources and support an efficient admissions process
• Maintain a collaborative working relationship with the Admissions Department
• Coordinate with discharge planners, social workers, case managers, physicians, and management
• Provide education support to generate and strengthen referral sources
• Stay current on industry changes through self-education, peer education, and professional/community involvement
• Attend scheduled department meetings and provide month-end review updates, client servicing schedules, customer sales forms, and other reporting requirements
• Generate face-to-face meetings and track admissions activity against goals, documenting timely updates in CRM

Requirements

• High school diploma or equivalent required
• Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred
• 2+ years of related experience in healthcare business development and marketing role preferred
• Good understanding of the local market and referral base
• Organized with demonstrated multitasking ability
• Well-developed and effective relational skills
• Ability and willingness to work flexible hours, including evenings, early mornings, and weekends
• Must have and maintain a valid driver’s license and a clean driving record
• Must maintain automobile insurance coverage and have access to an automobile as required by the facility

Technology

• Customer Relationship Management (CRM)

Work Setup

• Onsite position (not remote)
• Individual Contributor role
• Location: Adair, IA

Benefits and Application

• Comprehensive benefit plan
• Competitive salary commensurate with experience and qualifications
• Apply by submitting a resume
• EOE
• Veterans and military spouses are highly encouraged to apply