Business Development Representative

ARC Health Partners is hiring a relationship-focused Business Development Representative to convert referral sources into long-term partners and increase outpatient mental health referrals.

Responsibilities

• Run a monthly partner development meeting with each preferred partner and each ARC office team to review referral flow both ways and plan co-marketing
• Bring patient insights to every meeting, including patient volume and the aggregated number of potential patients eligible for TMS, therapy, or medication management (no individual patient information)
• Recruit and onboard preferred partners, and add partners in Salesforce so referrals are properly credited
• Maintain inventory by keeping the “Local Resources” kiosks in ARC offices stocked on a monthly basis with partner and ARC materials
• Recruit partner clinicians to co-present in ARC’s monthly webinar series and promote the series at meetings
• Drive quarter-over-quarter growth in referral volume from your partner network
• Visit providers across Beachwood, Westlake, Medina, Canton, Youngstown, and Ann Arbor with an estimated 10 clinic visits and 3 events per week
• Host lunch-and-learns and community events
• Follow up using approved email templates, and send thanks to partners after referrals
• Use Salesforce lists and log every touch (mobile app and email logging handle most entries)
• Prepare a quarterly growth plan and event calendar for a monthly call with operations and intake
• Protect patient privacy: do not include patient information in outreach

Requirements

• 1–4 years in community relations, admissions, patient coordination, or liaison work at a behavioral health, hospice, home health, rehab, or similar provider
• Excellent communication skills (written and verbal), including comfort initiating conversations at new practices and presenting to clinical teams
• Experience planning or running events
• Comfort using simple data such as referral counts, dashboards, and patient-volume reports
• Ability to handle variety across multiple offices, teams, and priorities in the same week
• Consistent CRM habits; Salesforce preferred
• Sales background welcome but not required; bachelor’s degree preferred
• Lives in or near the Cleveland area with a valid driver’s license, reliable vehicle, auto insurance, and a clean driving record
• Must live within 2 hours of the Cleveland metroplex and be willing to travel regularly in the region

Technologies

• Salesforce
• CRM

Benefits

• Mileage reimbursed at the IRS rate and cell-phone reimbursement
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA with employer contribution and FSA options for healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• EAP with confidential mental health and life support resources
• Generous paid time off and additional paid holidays
• Base salary $70,000-$80,000 (paid bi-weekly) plus quarterly bonuses up to $20,000 per year

Location: Beachwood, OH (Hybrid, Field-based, home base near Beachwood, OH)

Employment Type: Full-Time, W-2 Employee, Exempt

Reports to: Senior Director of Marketing

Compensation: USD $70,000 - $80,000 per year

Experience: 1+ years