Internet Sales Manager

AutoNation USA Charleston is seeking an Internet Sales Manager to lead an e-Commerce sales team that delivers a consistent, high-quality customer experience. This onsite role in Charleston, SC focuses on overseeing e-leads from the first internet or phone interaction through appointments and in-store transitions, while meeting performance targets for sales, profit, and customer satisfaction.

What you’ll do

• Model strong leadership that supports AutoNation’s Vision and Mission.
• Set a clear team direction with goals tied to targeted performance in new and used vehicle sales and profit.
• Engage and motivate the team to meet goals, expectations, and AutoNation best practice processes.
• Drive results through active involvement in day-to-day operations.
• Ensure e-leads are handled in a timely manner by answering questions, sharing information, and working toward appointment setting.
• Lead follow-up efforts with e-leads through their research phase until customers are ready to purchase.
• Manage the transition of customers from phone and internet contact to an in-store experience.
• Oversee the negotiation process with Sales Associates to ensure customers understand their purchase options and pricing.
• Manage customer traffic across both E-Commerce and Phones.
• Partner with the General Manager and/or General Sales Manager to plan and manage used vehicle inventory.
• Assist with managing controllable expense elements for the Used Vehicle Departments.
• Analyze business performance, identify shortfalls, and develop action plans to improve results.

What you bring

• Proven experience in a sales management role with a track record of success against targets.
• Strong leadership capability to motivate and inspire a team.
• Experience in technical sales is preferred, along with knowledge of market dynamics.
• Demonstrated ability to negotiate effectively and close deals successfully.
• Familiarity with Salesforce or other CRM systems for managing customer relationships and sales processes.
• Excellent communication skills, including clear verbal and written presentation.

Technologies

• Salesforce
• CRM systems

Compensation and work setup

• Location: Charleston, SC (onsite)
• Job type: Full-time
• Pay: USD 60,000 - 90,000 per year
• Travel: 25% (preferred)
• Commute: Charleston, SC 29414 (required)
• Relocation: Relocate before starting work (required)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

How success is measured

• Targeted e-lead conversions to appointments
• Targeted unit sales and gross profit
• Targeted Associate retention
• Targeted Customer Satisfaction Index